Cleed

What is Cleed?

Cleed is an AI assistant for e-commerce brands that handles customer questions on a store's website and other channels. It answers from a knowledge base of articles and uploaded files (PDF, DOCX, XLSX, CSV and TXT), replies in the visitor's own language, suggests products during the conversation and looks up order status with live data. When a person needs to step in, the conversation moves to a shared inbox with the full context attached, and unlimited agent seats come with every plan. Teams can set custom rules, tone and multi-step workflows, and follow resolution and handoff rates in a dashboard. Cleed connects natively to Shopify and WooCommerce, and higher plans add PrestaShop, Magento 2, BigCommerce and API actions. Pricing is based on monthly conversation volume: Basic is €200/month, Business is €600/month, and Enterprise is a custom quote.

Use cases

• Answer shopper questions around the clock
• Recommend products inside a chat
• Automate where-is-my-order requests
• Hand complex tickets to human agents
• Handle Messenger and Instagram messages
• Analyze topics and sentiment in conversations

Who it's for

• E-commerce brands
• Customer support teams
• Online store owners

Why use Cleed

• Pricing follows conversation volume, so you can estimate cost from your monthly website sessions.
• Shoppers get product advice and order status without waiting for an agent.
• Your support team keeps one shared inbox with unlimited seats, so adding people does not raise the bill.
• Support staff receive the full conversation history when a case is passed on.
• Plans can be moved up or down a tier, and yearly billing lowers the monthly price.

Cleed features

• AI agent that works 24/7 and replies in the visitor's language
• Product recommendations during the conversation
• Order tracking answered from live order data
• Website chat, email and contact-form coverage
• Shared inbox with unlimited seats, tags, notes and macros
• Handoff to human agents with full context
• Knowledge base fed by articles and uploaded documents
• Custom rules, tone and multi-step workflows
• Dashboard with volumes, AI resolution and handoff rates
• Topic and sentiment analytics with data export
• Protection against hallucination and jailbreak attempts, plus GDPR support and audit logs

Cleed integrations

• Shopify
• WooCommerce
• PrestaShop
• Magento 2
• BigCommerce
• Messenger
• Instagram
• WhatsApp
• Zendesk
• Gorgias
• Matomo

How to get started with Cleed

1. Choose a plan by estimating how many conversations your site generates each month.
2. Connect your store platform and load your knowledge base with articles and documents.
3. Set your brand tone, rules and guided journeys, and pick the channels the assistant covers.
4. The assistant replies to visitors, recommends products and checks orders, and passes hard cases to your team.
5. Review volumes, resolution and handoff rates, topics and sentiment in the dashboard.

Cleed limitations

• Each plan covers a fixed band of conversations per month, and pricing rises with volume.
• WhatsApp, SMS and phone channels are add-ons on Basic and Business.
• Help desk sync (such as Zendesk or Gorgias) is an add-on, and the Basic plan includes CRM sync only.
• A one-off setup fee can apply for custom APIs or catalogue connectors and is quoted before signing.
• Prices are shown without VAT.

Cleed pricing

Cleed has no free plan. Plans start at €200 per month, according to the official pricing page on 24 Oct 2026.

Cleed plans

• Basic

  €200/month

  €0.40 per conversation, excl. VAT

  • 500 to 1,500 conversations per month
  • AI agent 24/7 with product recommendations
  • Website chat, email and contact forms
  • Shopify and WooCommerce
  • Shared inbox with unlimited seats
  • Dashboard analytics
  • Support within 2 business days

• Business

  €600/month

  €0.30 per conversation, excl. VAT

  • 2,000 to 5,600 conversations per month
  • Everything in Basic
  • Order tracking and API actions
  • Messenger and Instagram
  • PrestaShop, Magento 2 and BigCommerce, up to 3 stores
  • Topics, sentiment and analytics export
  • Priority onboarding within 1 business day

• Enterprise

  Custom

  Volume-based pricing per conversation

  • 7,000+ conversations per month
  • Everything in Business
  • All channels included
  • Unlimited stores and full API access
  • Custom integrations and reporting
  • Dedicated onboarding with 4-hour response

Plans as listed on the official pricing page on 24 Oct 2026. Prices can change and may vary by country or exclude tax. Check the official pricing page.

Cleed alternatives

The main Cleed alternatives listed on Debuly are Cosmo, ChatBot.com, Giga, SiteSpeakAI, Chatbase and DRING. The table compares pricing and platforms; order is A–Z.

1. 

   Chatbase

   Build AI agents trained on your own content to handle customer support across chat, email, WhatsApp, Slack and phone.

   Automation and agentsChat assistants
   FreemiumVisit Chatbase (official site)
2. 

   ChatBot.com

   AI chatbot and live chat software that resolves support questions, captures leads and sells on websites and messaging channels.

   Automation and agentsChat assistantsMarketing and SEO
   Free trialVisit ChatBot.com (official site)
3. 

   Cosmo

   AI customer support and messaging for ecommerce brands, handling WhatsApp and Instagram chats with live human takeover and campaigns.

   Automation and agentsMarketing and SEOChat assistants
   Free trialVisit Cosmo (official site)
4. 

   DRING

   AI agents that answer and make calls, and reply on WhatsApp, web chat and email, with a shared inbox for handover.

   Automation and agentsChat assistantsAudio and voice
   Contact salesVisit DRING (official site)
5. 

   Giga

   AI customer support agents that resolve requests across voice, chat, email and messaging, with a KPI-driven agent that improves them.

   Automation and agentsChat assistantsAudio and voice
   Contact salesVisit Giga (official site)
6. 

   SiteSpeakAI

   Add an AI agent to your website that learns from your content, answers visitors, captures leads and hands off to your team.

   Automation and agentsChat assistantsMarketing and SEO
   FreemiumVisit SiteSpeakAI (official site)

Cleed FAQ

Sources & verification

Facts on this page come from the official sources below, each with the date we read it. Written by Debuly; the vendor did not review this page.

Image credits

• Logo: from cdn.prod.website-files.com · fetched 24 Oct 2026 · Vendor trademark, used only to identify the product; removed on request
• Cover: none collected yet, so a generated tile is shown.

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