Cosmo

What is Cosmo?

Cosmo is an AI support platform for ecommerce brands that talk to customers on messaging apps. Its AI agent answers in any language around the clock, using your website and internal documents plus product images, prices, variants, availability, order status and purchase history. A shopper can ask for running shoes under $80 and get options with checkout links, or ask where an order is and get a status update. When a question is too complex, Cosmo hands the chat to a human agent with the full context, and agents can reply from the web dashboard or directly in WhatsApp. A unified inbox routes questions to sales, support or operations, and human replies help train the AI over time. Marketing tools include broadcast campaigns, abandoned cart recovery, post-purchase follow-ups and Instagram auto-replies. Pricing is by contact with no per-agent or per-resolution fees: Essentials is listed at $19 per month at the early bird rate, Growth at $99, and a Commerce add-on at $49. A 7-day free trial is offered.

Use cases

• Answer customer questions on WhatsApp
• Reply to Instagram comments and story responses
• Track orders from chat messages
• Recover abandoned carts by message
• Send marketing broadcasts to opted-in contacts
• Hand complex chats to human agents

Who it's for

• Ecommerce brands
• Online store owners
• Support teams
• Marketing teams

Why use Cosmo

• Support runs on the messaging apps customers already use, so shoppers are not sent to a separate ticket portal.
• Pricing has no per-agent, per-seat or per-resolution fees, so cost follows contacts rather than headcount.
• Human replies feed back into the AI, so answers improve as your team uses it.
• The same platform handles support and marketing, turning support chats into sales opportunities.
• Free migration and a 30-day money-back guarantee reduce the risk of switching from another tool.

Cosmo features

• AI agent that replies in any language 24/7
• Knowledge from websites and internal documents
• Product search with checkout links in chat
• Order tracking from customer messages
• Unified inbox for WhatsApp, Instagram and web chat
• Live agent takeover with full conversation context
• Routing of questions to sales, support or operations teams
• Broadcast campaigns and retention flows
• Instagram auto-reply for story responses and comments
• Analytics on AI resolution rate, response times and CSAT

Cosmo integrations

• WhatsApp
• Instagram
• Shopify
• Whop

How to get started with Cosmo

1. Create an account with your WhatsApp number and connect your channels.
2. Add your website, documents and FAQs so the AI knows your products and policies.
3. Set routing rules and invite your team to the unified inbox.
4. The AI answers customers, and complex chats are escalated to a human agent with context.
5. Review the analytics dashboard and run campaigns or cart recovery flows.

Cosmo limitations

• Pricing is based on contacts per month, with $0.45 per extra contact on listed plans
• Shopify and Whop product sync, cart recovery and order tracking sit in a paid Commerce add-on
• Marketing message fees vary by region and are billed at cost
• Resolution and recovery figures on the site come from the vendor

Cosmo pricing

Cosmo has no free plan, but it offers a free trial. Paid plans start at $19 per month, according to the official pricing page on 24 Oct 2026.

Cosmo plans

• Essentials

  $19 /month

  Early bird price, listed against $39 / month

  • 50 contacts / mo
  • 100 marketing msgs / mo
  • Unlimited AI support
  • WhatsApp, Instagram and web chat
  • Live agent takeover

• Growth

  $99 /month

  Early bird price, listed against $169 / month

  • 500 contacts / mo
  • 1000 marketing msgs / mo
  • Advanced insights
  • Priority support
  • Success manager

• Commerce Add-On

  $49 /month

  Optional, listed against $89 / month

  • Shopify and Whop integration
  • Product catalog sync
  • Abandoned cart automation
  • Order tracking

Plans as listed on the official pricing page on 24 Oct 2026. Prices can change and may vary by country or exclude tax. Check the official pricing page.

Cosmo alternatives

The main Cosmo alternatives listed on Debuly are Chatbase, Cleed, Chatfuel, Owlbot, SiteGPT and Tiledesk. The table compares pricing and platforms; order is A–Z.

1. 

   Chatbase

   Build AI agents trained on your own content to handle customer support across chat, email, WhatsApp, Slack and phone.

   Automation and agentsChat assistants
   FreemiumVisit Chatbase (official site)
2. 

   Chatfuel

   AI chatbot platform for WhatsApp, Instagram and Facebook that answers customers, qualifies leads and books appointments.

   Automation and agentsMarketing and SEOChat assistants
   Free trialVisit Chatfuel (official site)
3. 

   Cleed

   AI shopping and support assistant for online stores that answers visitors, recommends products and tracks orders.

   Automation and agentsChat assistantsMarketing and SEO
   PaidVisit Cleed (official site)
4. 

   Owlbot

   No-code platform for building AI chatbots for support, sales and lead capture, trained on your website, PDFs and documents.

   Automation and agentsChat assistantsMarketing and SEO
   Free trialVisit Owlbot (official site)
5. 

   SiteGPT

   Train an AI chatbot on your website, files or text so it answers visitor and support questions in 95+ languages.

   Automation and agentsChat assistantsMarketing and SEO
   Free trialVisit SiteGPT (official site)
6. 

   Tiledesk

   Open-source no-code platform for building AI agents and chatbots, with live chat handover across web, WhatsApp, voice and more.

   Automation and agentsChat assistantsDeveloper platforms
   FreemiumVisit Tiledesk (official site)

Cosmo FAQ

Sources & verification

Facts on this page come from the official sources below, each with the date we read it. Written by Debuly; the vendor did not review this page.

Image credits

• Logo: from meetcosmo.ai · fetched 23 Oct 2026 · Vendor trademark, used only to identify the product; removed on request
• Cover: none collected yet, so a generated tile is shown.

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