Chatbase

What is Chatbase?

Chatbase is a platform for building AI agents that answer customer questions using a company's own content. You train an agent on website pages, uploaded files, text, question-and-answer pairs, Notion pages or past support tickets, then deploy it as a website widget, on email, over the phone, or on WhatsApp, Slack, Messenger and Instagram. Agents can take actions such as order lookups or refunds in connected systems, and hand a conversation to a person with an AI summary and the full transcript attached. A Backstage workspace, analytics and testing tools help teams inspect and improve agent behavior over time, and the product works with models from several providers. Usage is measured in monthly message credits, which depend on the model used for each reply. There is a free plan, then Hobby at $40/month, Standard at $150/month and Pro at $500/month, with a 20% discount shown for yearly billing, plus custom Enterprise pricing.

Use cases

• Automate customer support answers
• Capture and qualify leads in chat
• Answer questions from your docs
• Hand off chats to human agents
• Look up orders and issue refunds
• Run an internal knowledge assistant in Slack

Who it's for

• Customer support teams
• E-commerce businesses
• Small business owners
• Enterprise CX teams

Why use Chatbase

• One agent can cover support, sales questions and product guidance across several channels.
• Answers come from your own content, and the agent says so when something is not covered.
• Handoff to a person includes an AI summary and the full transcript, so customers do not repeat themselves.
• No coding is needed to embed an agent; developers can also use the API.
• Published monthly prices and a $40 per 1,000 credits top-up make costs predictable.

Chatbase features

• Train agents on websites, files, text, Q&A pairs, Notion pages and support tickets
• Website widget, email, phone, WhatsApp, Slack, Messenger and Instagram channels
• Actions that call APIs and act in connected systems such as refunds and order lookups
• Helpdesk inbox with human handoff, AI summary and full transcript
• Analytics with conversation logs, sentiment and resolution metrics
• Backstage workspace to debug and improve the agent
• Testing to check behavior before and after deployment
• Support for 95+ languages with automatic language detection
• Message credits that vary by the AI model used
• SOC 2 Type II and GDPR compliance, with HIPAA support on Enterprise

Chatbase integrations

• Zendesk
• Freshdesk
• Gorgias
• Help Scout
• Intercom
• Zoho Desk
• HubSpot
• Salesforce
• Shopify
• Stripe
• Slack
• Twilio
• Calendly
• Cal.com
• Notion
• WhatsApp

How to get started with Chatbase

1. Create an agent and add sources: website URLs, files, text, Q&A pairs, Notion pages or past tickets.
2. Set instructions and, if needed, add actions that connect to tools such as Stripe or Shopify.
3. Test the agent in the playground and in Backstage.
4. Deploy it as a widget or to channels such as email, WhatsApp, Slack or phone.
5. Review analytics and suggestions, and refine the content or actions over time.

Chatbase limitations

• Message credits renew monthly on the 1st; when credits run out the agent shows as unavailable
• Credit use per reply depends on the model, from 1 to 5 credits in the FAQ
• Training data storage is capped by plan; an extra storage add-on exists
• HIPAA Business Associate Agreement is available only on Enterprise
• Credit allowances and limits change, so confirm them on the pricing page

Chatbase pricing

Yes, Chatbase has a free plan. Paid plans start at $32 per month, according to the official pricing page on 24 Oct 2026.

Chatbase plans

• Free

  $0

• Hobby

  $40/month

  or $32/month billed yearly

  • Access to advanced models
  • 2 members
  • Basic integrations
  • Basic analytics
  • File attachments in chat

• Standard

  $150/month

  or $120/month billed yearly

  • 3 members
  • Advanced integrations
  • Chatbase helpdesk inbox
  • Voice API access

• Pro

  $500/month

  or $400/month billed yearly

  • Everything in Standard
  • 5 members
  • Advanced analytics
  • Source suggestions
  • Tickets as a source

• Enterprise

  Custom

  • Higher limits
  • SSO
  • HIPAA-eligible
  • Audit logs
  • Custom roles and permissions
  • White-labeling
  • SLAs
  • Priority support

Plans as listed on the official pricing page on 24 Oct 2026. Prices can change and may vary by country or exclude tax. Check the official pricing page.

Chatbase alternatives

The main Chatbase alternatives listed on Debuly are Owlbot, ChatBot.com, Libraria AI, Cosmo, SiteGPT and Tiledesk. The table compares pricing and platforms; order is A–Z.

1. 

   ChatBot.com

   AI chatbot and live chat software that resolves support questions, captures leads and sells on websites and messaging channels.

   Automation and agentsChat assistantsMarketing and SEO
   Free trialVisit ChatBot.com (official site)
2. 

   Cosmo

   AI customer support and messaging for ecommerce brands, handling WhatsApp and Instagram chats with live human takeover and campaigns.

   Automation and agentsMarketing and SEOChat assistants
   Free trialVisit Cosmo (official site)
3. 

   Libraria AI

   No-code builder for AI chatbots, search bars and FAQs trained on your own documents, with a React SDK and API.

   Automation and agentsChat assistantsDeveloper platforms
   FreemiumVisit Libraria AI (official site)
4. 

   Owlbot

   No-code platform for building AI chatbots for support, sales and lead capture, trained on your website, PDFs and documents.

   Automation and agentsChat assistantsMarketing and SEO
   Free trialVisit Owlbot (official site)
5. 

   SiteGPT

   Train an AI chatbot on your website, files or text so it answers visitor and support questions in 95+ languages.

   Automation and agentsChat assistantsMarketing and SEO
   Free trialVisit SiteGPT (official site)
6. 

   Tiledesk

   Open-source no-code platform for building AI agents and chatbots, with live chat handover across web, WhatsApp, voice and more.

   Automation and agentsChat assistantsDeveloper platforms
   FreemiumVisit Tiledesk (official site)

Chatbase FAQ

Sources & verification

Facts on this page come from the official sources below, each with the date we read it. Written by Debuly; the vendor did not review this page.

Image credits

• Logo: from chatbase.co · fetched 24 Oct 2026 · Vendor trademark, used only to identify the product; removed on request
• Cover: none collected yet, so a generated tile is shown.

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