ChatBot.com

What is ChatBot.com?

ChatBot.com is a chatbot and customer chat product from Text, built around an AI Agent that runs conversations using the knowledge, tone and skills you give it. The agent answers from help articles, internal docs, URLs and PDFs, detects the customer's language and replies in it, and hands chats to a person with full context. Alongside it are an inbox and ticketing system, workflow automation, an AI Copilot that drafts replies and summarizes chats, proactive campaigns, and reports that attribute sales to chats. Channels include website chat, Messenger, WhatsApp, SMS through Twilio, and selling through Shopify. Pricing is per user and per month: Essential is $19 per user billed yearly ($25 billed monthly), Growth is $79 per user billed yearly ($99 billed monthly), and Enterprise is custom. Both paid plans have a free 14-day trial with no credit card.

Use cases

• Automate customer support chats
• Capture and qualify leads
• Recommend products and upsell in chat
• Run proactive chat campaigns
• Manage support tickets with AI summaries
• Hand off chats to human agents

Who it's for

• Support teams
• E-commerce stores
• Sales teams
• Enterprise service teams

Why use ChatBot.com

• One AI Agent can answer questions, capture leads and recommend products in the same chat.
• A built-in inbox and ticketing system keeps human follow-up in the same place as the bot.
• Per-user monthly pricing with a free 14-day trial makes it simple to test.
• Handoff passes context to a human agent so customers do not repeat themselves.
• Enterprise customers get SOC 2 Type 2, SSO via SAML 2.0 and GDPR controls.

ChatBot.com features

• AI Agent trained on help articles, docs, URLs and PDFs
• Replies in the customer's language, with 48 languages listed
• Custom skills, tone of voice and instructions
• AI resolutions counted per plan
• AI Copilot with reply suggestions, chat summaries and tag suggestions
• Inbox and ticketing with workflow automation and ticket rules
• Proactive campaigns and chat topic insights
• Chat supervision, takeover and team performance reports
• Sales reports with AI Agent sales attribution
• Website chat, Messenger, WhatsApp, SMS (Twilio) and Shopify selling

ChatBot.com integrations

• Messenger
• WhatsApp
• Twilio
• Shopify

How to get started with ChatBot.com

1. Start a free 14-day trial without a credit card.
2. Add knowledge sources: help articles, internal docs, URLs or PDFs.
3. Set the AI Agent's tone, custom instructions and skills for situations such as upsell or escalation.
4. Install website chat and connect channels such as Messenger, WhatsApp or Shopify.
5. Review resolutions, chat topics and sales reports, then refine the agent.

ChatBot.com limitations

• Essential includes 10 AI resolutions and Growth 200 per month; extra packs of 50 cost $49.50
• Knowledge source files are limited to 50 MB each
• Essential has 3 proactive campaigns and 50 live visitors tracked; Growth has 30 campaigns
• SOC 2, SSO and white-label widget are listed under Enterprise

ChatBot.com pricing

ChatBot.com has no free plan, but it offers a free trial. Paid plans start at $19 per month, according to the official pricing page on 24 Oct 2026.

ChatBot.com plans

• Essential

  $19 per user /mo

  billed yearly; $25 billed monthly

  • 1 AI Agent
  • 10 AI resolutions
  • Inbox and ticketing
  • Workflow automation
  • Website chat, Messenger, WhatsApp, SMS (Twilio)
  • Shopify selling

• Growth

  $79 per user /mo

  billed yearly; $99 billed monthly

  • Everything in Essential
  • 10 AI Agents
  • 200 AI resolutions
  • Chat supervision and takeover
  • Team performance reports
  • 30 proactive campaigns

• Enterprise

  Custom

  annual plan

  • Custom AI Agents
  • Dedicated team
  • SOC 2 Type 2
  • SSO and audit logs
  • White-label widget

Plans as listed on the official pricing page on 24 Oct 2026. Prices can change and may vary by country or exclude tax. Check the official pricing page.

ChatBot.com alternatives

The main ChatBot.com alternatives listed on Debuly are Chatbase, Cleed, Replify, SiteGPT, Chatfuel and DRING. The table compares pricing and platforms; order is A–Z.

1. 

   Chatbase

   Build AI agents trained on your own content to handle customer support across chat, email, WhatsApp, Slack and phone.

   Automation and agentsChat assistants
   FreemiumVisit Chatbase (official site)
2. 

   Chatfuel

   AI chatbot platform for WhatsApp, Instagram and Facebook that answers customers, qualifies leads and books appointments.

   Automation and agentsMarketing and SEOChat assistants
   Free trialVisit Chatfuel (official site)
3. 

   Cleed

   AI shopping and support assistant for online stores that answers visitors, recommends products and tracks orders.

   Automation and agentsChat assistantsMarketing and SEO
   PaidVisit Cleed (official site)
4. 

   DRING

   AI agents that answer and make calls, and reply on WhatsApp, web chat and email, with a shared inbox for handover.

   Automation and agentsChat assistantsAudio and voice
   Contact salesVisit DRING (official site)
5. 

   Replify

   Replify is an AI receptionist and sales agent that answers calls, texts, emails and chats and runs outbound campaigns for gyms and multi-location businesses.

   Automation and agentsChat assistantsMarketing and SEO
   PaidVisit Replify (official site)
6. 

   SiteGPT

   Train an AI chatbot on your website, files or text so it answers visitor and support questions in 95+ languages.

   Automation and agentsChat assistantsMarketing and SEO
   Free trialVisit SiteGPT (official site)

ChatBot.com FAQ

Sources & verification

Facts on this page come from the official sources below, each with the date we read it. Written by Debuly; the vendor did not review this page.

Image credits

• Logo: from chatbot.com · fetched 24 Oct 2026 · Vendor trademark, used only to identify the product; removed on request
• Cover: none collected yet, so a generated tile is shown.

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