Yuma AI

What is Yuma AI?

Yuma AI is a customer service automation platform for ecommerce brands. It plugs into a helpdesk such as Gorgias, Zendesk, Gladly or Kustomer, reads each incoming ticket, works out the customer's intent and routes it to an AI agent that follows the brand's procedures and tone. The agents take real actions in connected tools, for example refunds, reships, cancellations, address changes and return labels, and they escalate to a human with context when a ticket is too complex. Setup is handled by Yuma's account team, and rollout starts with a small share of eligible tickets. Pricing is outcome-based: you pay only for tickets fully resolved without a human, and a 30-day trial is offered. The published annual plans are Starter at $14,400/yr, Growth at $40,000/yr and Scale at $90,000/yr, each on a 12-month commitment and described as illustrative. Add-ons include Sales AI, Social AI and Voice AI.

Use cases

• Resolve shipping status tickets
• Process returns and exchanges
• Handle order cancellations and changes
• Manage subscription requests
• Answer product questions
• Issue refunds from the helpdesk
• Moderate social comments and DMs

Who it's for

• Ecommerce brands
• DTC teams
• Support leaders

Why use Yuma AI

• You pay for fully resolved tickets, not for conversations or escalations, so cost tracks results.
• Setup and agent configuration are done by Yuma's team, so no engineering project is needed.
• It works on top of your current helpdesk, so macros, tags and routing keep working.
• Agents act in your store and subscription tools, so tickets close instead of just receiving a reply.
• Pricing is not per agent or per seat, so adding teammates or channels does not change the bill.

Yuma AI features

• Multi-agent system that routes tickets by intent
• Actions inside Shopify, Recharge, Loop and shipping tools
• Brand voice and guardrail controls
• Customer profiles for personalization
• Computer vision for image-based tickets
• Ask Yuma and Deep Search across ticket history
• Yuma MCP for Claude and ChatGPT
• Multi-brand and multi-store routing
• Advanced analytics and quarterly business reviews
• Add-ons for sales, social and voice

Yuma AI integrations

• Shopify
• WooCommerce
• Magento
• Gorgias
• Zendesk
• Gladly
• Kustomer
• Salesforce
• Recharge
• Loop
• Slack
• Claude
• ChatGPT

How to get started with Yuma AI

1. Connect Yuma to your helpdesk and ecommerce platform.
2. A dedicated account manager configures agents around your procedures, brand voice and policies.
3. Yuma begins with 5 to 10% of eligible tickets while your team reviews quality.
4. Agents read live order and customer data, take the action in your tools and answer the customer.
5. Complex or sensitive tickets are handed to a human with full context, and volume ramps up over time.

Yuma AI limitations

• Annual plans carry a 12-month commitment and are paid upfront
• The published plan prices are illustrative, and the exact bundle is sized to your forecast
• Only tickets resolved without any human involvement count toward the plan
• Monthly plans bill extra resolutions at $1.50 each

Yuma AI pricing

Yuma AI has no free plan. Plans start at $14,400 per year, according to the official pricing page on 24 Oct 2026.

Yuma AI plans

• Starter

  $14,400/yr

  paid upfront, 12-month commitment

  • 12,000 resolutions per year
  • About $1.20 per resolution
  • Multi-agent system
  • Yuma MCP for Claude and ChatGPT

• Growth

  $40,000/yr

  paid upfront, 12-month commitment

  • About 48,000 resolutions per year
  • About $0.83 per resolution
  • Dedicated account manager
  • Deep Search

• Scale

  $90,000/yr

  paid upfront, 12-month commitment

  • About 120,000 resolutions per year
  • About $0.75 per resolution
  • Dedicated solutions engineering

Plans as listed on the official pricing page on 24 Oct 2026. Prices can change and may vary by country or exclude tax. Check the official pricing page.

Yuma AI alternatives

The main Yuma AI alternatives listed on Debuly are Sierra, Cleed, Aidbase, Chatbase, Giga and Nova. The table compares pricing and platforms; order is A–Z.

1. 

   Aidbase

   AI customer support suite for SaaS startups: chatbot, ticket forms, shared email inbox and a knowledge base trained on your content.

   Automation and agentsChat assistantsDeveloper platforms
   Free trialVisit Aidbase (official site)
2. 

   Chatbase

   Build AI agents trained on your own content to handle customer support across chat, email, WhatsApp, Slack and phone.

   Automation and agentsChat assistants
   FreemiumVisit Chatbase (official site)
3. 

   Cleed

   AI shopping and support assistant for online stores that answers visitors, recommends products and tracks orders.

   Automation and agentsChat assistantsMarketing and SEO
   PaidVisit Cleed (official site)
4. 

   Giga

   AI customer support agents that resolve requests across voice, chat, email and messaging, with a KPI-driven agent that improves them.

   Automation and agentsChat assistantsAudio and voice
   Contact salesVisit Giga (official site)
5. No

   Nova

   AI virtual receptionist for luxury hotels that answers calls, takes bookings and handles concierge requests 24/7.

   Automation and agentsAudio and voiceChat assistants
   Contact salesVisit Nova (official site)
6. 

   Sierra

   Platform for building customer-facing AI agents across voice, chat, email and messaging, priced by outcomes.

   Automation and agentsChat assistantsAudio and voice
   Contact salesVisit Sierra (official site)

Yuma AI FAQ

Sources & verification

Facts on this page come from the official sources below, each with the date we read it. Written by Debuly; the vendor did not review this page.

Image credits

• Logo: from yuma.ai · fetched 24 Oct 2026 · Vendor trademark, used only to identify the product; removed on request
• Cover: none collected yet, so a generated tile is shown.

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