Giga

What is Giga?

Giga is a platform for building AI agents that handle customer support across voice, chat, email, SMS and WhatsApp. Agents read from and write to your live systems to complete tasks such as refunds, account updates and subscription changes, and they hand off to your team with the full conversation when they should. Agent Canvas is the builder, a CLI lets you ship and operate from the terminal, and Browser Agent runs workflows inside browser-based tools that have no API. Scout is an agent that learns from conversations and works toward a KPI you define in plain English, such as CSAT or containment, testing safe changes on part of the traffic and routing risky ones to a person. The vendor cites voice latency around 400ms, support for 99 languages, and SOC 2 Type II, ISO 27001 and ISO 42001 audits. Pricing is outcome-based and scoped around the KPI you want to move, so you book a demo for a quote.

Use cases

• Resolve support requests by voice
• Handle refunds and account updates in chat
• Answer customers over SMS and WhatsApp
• Automate workflows in systems without APIs
• Improve CSAT or containment automatically
• Spot upsell and churn signals in conversations
• Hand off complex cases with context

Who it's for

• Customer support leaders
• Contact centre teams
• CX operations teams
• Product and engineering teams

Why use Giga

• One agent carries a conversation across voice, chat, email and messaging, so customers do not repeat themselves.
• Agents take real actions in your systems rather than only pointing customers to help articles.
• Scout works toward a KPI you define and asks for approval before riskier changes go live.
• Guardrails, tone and handoff rules are set in plain English and can be changed at any time.

Giga features

• Agent Canvas builder for multimodal agents
• Scout agent that works toward a KPI you define
• CLI for shipping and operating agents
• Browser Agent for systems without APIs
• Voice, chat, email, SMS and WhatsApp channels
• Reads and writes to live customer systems
• Escalation rules written in plain language
• Policies and guardrails set in plain English
• Event Telemetry to trace where a request went wrong
• Slack threads where you can ask Scout for live numbers

Giga integrations

• Slack
• WhatsApp

How to get started with Giga

1. Book a demo and tell Giga which support KPI you want to move.
2. Build your first agent in Agent Canvas, setting policies, knowledge and tools it can use.
3. Connect the agent to your live systems and the channels your customers use.
4. Review metrics and the conversations behind them, and ask Scout questions in Slack.
5. Approve the fixes Scout proposes, or let it test safe changes on a slice of traffic.

Giga limitations

• No public price list; pricing is outcome-based and scoped at a demo
• Setup is aimed at enterprise support teams rather than self-serve small accounts

Giga pricing

Giga is sold on custom quotes, so its prices aren't published.

Prices can change and may vary by country or exclude tax. Check the official pricing page.

Giga alternatives

The main Giga alternatives listed on Debuly are Sierra, DRING, Open, Fin, Applied Labs and Cleed. The table compares pricing and platforms; order is A–Z.

1. 

   Applied Labs

   Help desk, CRM and AI support agents in one platform, priced by AI resolution with unlimited teammate seats.

   Automation and agentsChat assistants
   Free trialVisit Applied Labs (official site)
2. 

   Cleed

   AI shopping and support assistant for online stores that answers visitors, recommends products and tracks orders.

   Automation and agentsChat assistantsMarketing and SEO
   PaidVisit Cleed (official site)
3. 

   DRING

   AI agents that answer and make calls, and reply on WhatsApp, web chat and email, with a shared inbox for handover.

   Automation and agentsChat assistantsAudio and voice
   Contact salesVisit DRING (official site)
4. Fi

   Fin

   AI customer service agent that answers support conversations across channels and is billed per resolved outcome.

   Automation and agentsChat assistants
   Free trialVisit Fin (official site)
5. 

   Open

   AI customer support platform with voice, chat, email and WhatsApp agents, billed per resolved ticket.

   Automation and agentsChat assistantsAudio and voice
   PaidVisit Open (official site)
6. 

   Sierra

   Platform for building customer-facing AI agents across voice, chat, email and messaging, priced by outcomes.

   Automation and agentsChat assistantsAudio and voice
   Contact salesVisit Sierra (official site)

Giga FAQ

Sources & verification

Facts on this page come from the official sources below, each with the date we read it. Written by Debuly; the vendor did not review this page.

Image credits

• Logo: from giga.ai · fetched 24 Oct 2026 · Vendor trademark, used only to identify the product; removed on request
• Cover: none collected yet, so a generated tile is shown.

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