Fin

What is Fin?

Fin is an AI agent for customer service that works with the Intercom helpdesk or alongside other helpdesks. It answers customers through chat, email, voice, SMS, WhatsApp, social messaging and an API, using your help content, data connectors and policies. Teams write Procedures that tell Fin how to handle a task, can take actions in outside systems, and hand off to a human in the inbox they already use. Fin can run on top of a separate helpdesk such as Salesforce, HubSpot or Freshworks, or together with the Intercom helpdesk. Testing tools such as simulations and previews let you check behavior before launch, and analytics show how conversations perform. Pricing is outcome based: $0.99 per outcome, with a $49 per month base plan that includes 50 resolutions. Optional Pro and Copilot add-ons cover quality monitoring and agent assistance, and a 14-day trial needs no credit card.

Use cases

• Resolve support questions automatically
• Answer customers by chat and email
• Handle WhatsApp and SMS support
• Run support Procedures that end in handoff
• Test an AI agent with simulations
• Monitor conversation quality
• Assist human agents with Copilot
• Translate support replies in real time

Who it's for

• Customer support teams
• Support operations leaders
• SaaS companies
• Ecommerce teams

Why use Fin

• You pay for resolved conversations and completed Procedures, not for every attempt.
• Works with the helpdesk you already run, so you do not have to migrate to Intercom.
• Alerts and hard limits keep outcome spending predictable.
• Simulations and previews let you test changes before customers see them.
• Handoffs land in the agent's usual inbox so humans pick up where Fin stops.

Fin features

• Answers questions from knowledge sources and data connectors
• Procedures for multi-step tasks with handoff to a human or workflow
• Takes action to update external systems
• Deploys on voice, email, Messenger, Slack, WhatsApp, SMS, Instagram and Facebook Messenger
• Fin over API for custom channels
• Multilingual replies with real-time translation
• Simulations, regression tests and previews before launch
• Configurable tone and answer length
• Usage alerts and hard limits on outcomes
• Pro add-on with CX Score, AI Topics, Trends, Monitors and Custom AI Scorecards
• Copilot add-on that gives agents answers inside the inbox

Fin integrations

• Intercom
• Salesforce
• HubSpot
• Freshworks
• Dixa
• Front
• Zoho
• Sprinklr
• Gorgias
• Slack
• WhatsApp
• Instagram
• Facebook Messenger

How to get started with Fin

1. Connect your helpdesk or Intercom and add knowledge sources, data connectors and guidance.
2. Write Procedures for tasks Fin should carry out and set tone, answer length and escalation rules.
3. Test with simulations and previews, then deploy Fin on the channels you support.
4. Review CX scores, topics and recommendations, and adjust content or Procedures as needed.

Fin limitations

• Minimum commitments apply, including 50 outcomes per month
• Unused monthly resolutions in the base plan do not carry over
• Fin for sales is not available with platforms outside Intercom
• Pro and Copilot add-ons are charged on top of outcome fees

Fin pricing

Fin has no free plan, but it offers a free trial. Paid plans start at $0.99 usage-based, according to the official pricing page on 24 Oct 2026.

Fin plans

• Fin with your current helpdesk

  $0.99 per outcome

  50 outcomes per month minimum

  • Works with any helpdesk
  • Set up in under an hour
  • Handles tickets, email, chat, WhatsApp, SMS
  • Transfers to agents in their inbox

• Fin with the Intercom helpdesk

  From $0.99 per outcome

  $19 per helpdesk seat per month

  • Every Fin AI Agent feature
  • Configurable inbox and ticketing
  • Workflows and reporting
  • Public Help Center and Knowledge Hub
  • Proactive Outbound Suite

• Pro

  From $100

  Per month, add-on

  • Operator
  • CX Score
  • AI Topics and Trends
  • Monitors and Custom AI Scorecards
  • Incident Detection

• Copilot

  $35

  Per user per month, add-on

  • Advice and answers for agents
  • Trusted content sources
  • AI translations

Plans as listed on the official pricing page on 24 Oct 2026. Prices can change and may vary by country or exclude tax. Check the official pricing page.

Fin alternatives

The main Fin alternatives listed on Debuly are Sierra, Open, Quiq, Giga, DRING and Runflow. The table compares pricing and platforms; order is A–Z.

1. 

   DRING

   AI agents that answer and make calls, and reply on WhatsApp, web chat and email, with a shared inbox for handover.

   Automation and agentsChat assistantsAudio and voice
   Contact salesVisit DRING (official site)
2. 

   Giga

   AI customer support agents that resolve requests across voice, chat, email and messaging, with a KPI-driven agent that improves them.

   Automation and agentsChat assistantsAudio and voice
   Contact salesVisit Giga (official site)
3. 

   Open

   AI customer support platform with voice, chat, email and WhatsApp agents, billed per resolved ticket.

   Automation and agentsChat assistantsAudio and voice
   PaidVisit Open (official site)
4. 

   Quiq

   Enterprise AI agent platform for customer service that resolves requests across voice, chat, SMS and email with guardrails and audit trails.

   Automation and agentsChat assistants
   Contact salesVisit Quiq (official site)
5. 

   Runflow

   Platform and forward-deployed engineers for building, running and measuring AI agents in enterprise operations.

   Automation and agentsDeveloper platforms
   Contact salesVisit Runflow (official site)
6. 

   Sierra

   Platform for building customer-facing AI agents across voice, chat, email and messaging, priced by outcomes.

   Automation and agentsChat assistantsAudio and voice
   Contact salesVisit Sierra (official site)

Fin FAQ

Sources & verification

Facts on this page come from the official sources below, each with the date we read it. Written by Debuly; the vendor did not review this page.

Image credits

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