Quiq

What is Quiq?

Quiq is an agentic AI platform for customer experience teams that builds AI agents to handle calls and messages, not just answer questions. The agents connect to business systems through APIs so they can complete tasks such as bookings, returns, account updates and appointment scheduling. One conversation can continue across Google RCS, Apple Messages for Business, WhatsApp, email, SMS, chat and voice, and the full history passes to a human agent when a case is escalated. A governance layer called Verified Intelligence checks each response against your data and knowledge base before it is sent, lets teams run multi-turn simulations before launch, and logs each tool call and decision for audit. Process Guides let teams write brand and escalation rules in natural language. Quiq also offers AI assistants for human agents and optional managed services. Pricing is usage based, charged per conversation rather than per seat, and quotes come from the sales team; the site also offers a 90-day proof of concept with unlimited usage.

Use cases

• Resolve customer service calls and chats with AI agents
• Schedule appointments over messaging
• Process returns and warranty claims
• Hand off conversations from AI to human agents
• Test AI agent behavior with simulations before launch
• Audit every AI decision for compliance
• Support customers across voice, SMS and email

Who it's for

• Customer experience teams
• Contact center leaders
• Enterprise support operations
• CX designers

Why use Quiq

• Agents complete tasks through system connections, so fewer requests are only deflected to a queue.
• Responses are checked against your own data before sending, which limits inaccurate answers.
• Simulations and decision logs let teams test before launch and review how each answer was reached.
• Usage-based pricing ties cost to conversation volume instead of seats or feature tiers.
• One conversation continues across channels and into a human handoff without repeating details.

Quiq features

• AI agents that take actions through API connections to business systems
• Channels including Google RCS, Apple Messages for Business, WhatsApp, email, SMS, chat and voice
• Verify Claim check of each answer against your data before sending
• Process Guides for brand, policy and escalation rules in natural language
• Multi-turn simulations to test behavior before go-live
• Step-by-step decision logs with tool calls and data lookups
• Context kept when moving between channels or to a human agent
• AI assistants for human agents
• Model-agnostic setup that uses different models per task
• Optional professional managed services

How to get started with Quiq

1. Talk to Quiq about your workflows and request custom pricing or a 90-day proof of concept.
2. Bring your existing content and connect the business systems the agent needs.
3. Write guidance for the agent and set guardrails for brand, policy and escalation.
4. Run simulations to test realistic, multi-turn scenarios before going live.
5. Launch, then review step-by-step logs and performance scores to refine the agent.

Quiq limitations

• Pricing is by quote and based on conversation usage, with no public price list
• Professional managed services are optional and cost extra
• Aimed at enterprise deployments rather than small self-serve teams

Quiq pricing

Quiq is sold on custom quotes, so its prices aren't published.

Prices can change and may vary by country or exclude tax. Check the official pricing page.

Quiq alternatives

The main Quiq alternatives listed on Debuly are Sierra, Kore.ai, Replicant, DRING, Fin and Synthflow. The table compares pricing and platforms; order is A–Z.

1. 

   DRING

   AI agents that answer and make calls, and reply on WhatsApp, web chat and email, with a shared inbox for handover.

   Automation and agentsChat assistantsAudio and voice
   Contact salesVisit DRING (official site)
2. Fi

   Fin

   AI customer service agent that answers support conversations across channels and is billed per resolved outcome.

   Automation and agentsChat assistants
   Free trialVisit Fin (official site)
3. 

   Kore.ai

   Enterprise platform for building, running and governing AI agents for customer service, employee and process workflows.

   Automation and agentsChat assistants
   Contact salesVisit Kore.ai (official site)
4. 

   Replicant

   Replicant provides conversational AI agents for contact centers that resolve customer calls and chats, sold on quoted plans with a flat annual delivery model.

   Automation and agentsChat assistants
   Contact salesVisit Replicant (official site)
5. 

   Sierra

   Platform for building customer-facing AI agents across voice, chat, email and messaging, priced by outcomes.

   Automation and agentsChat assistantsAudio and voice
   Contact salesVisit Sierra (official site)
6. 

   Synthflow

   Voice AI platform for building and running AI phone agents that answer and handle inbound and outbound business calls.

   Automation and agentsAudio and voiceProductivity
   Contact salesVisit Synthflow (official site)

Quiq FAQ

Sources & verification

Facts on this page come from the official sources below, each with the date we read it. Written by Debuly; the vendor did not review this page.

Image credits

• Logo: from quiq.com · fetched 24 Oct 2026 · Vendor trademark, used only to identify the product; removed on request
• Cover: none collected yet, so a generated tile is shown.

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