Kore.ai

What is Kore.ai?

Kore.ai is an enterprise platform for building AI agents that handle customer service, employee support and business process work. Its Agent Platform, called Artemis, offers an Agent Studio with visual and code-based authoring, an AI architect to help design agents, a structured language for defining agent behavior and guardrails, workflows for multi-step tasks, and an optimization engine named Autoloop. Teams deploy voice and digital agents, agent assistance and quality management, as well as enterprise search and HR or IT assistants. The platform stresses testing before deployment and session-level tracing and audit. Kore.ai lists Essential, Advanced and Enterprise usage plans in its documentation, with Automation AI billed per 15-minute conversation session and Contact Center AI per agent seat. The documentation shows no prices, so ask Kore.ai for a quote.

Use cases

• Automate customer service conversations
• Assist contact center agents
• Build enterprise search assistants
• Automate HR and IT requests
• Run long-running process agents
• Evaluate and trace agent sessions
• Build chatbots without heavy coding

Who it's for

• Enterprise IT teams
• Contact center leaders
• Customer experience teams
• Conversational AI developers

Why use Kore.ai

• Covers service, employee and process use cases on one platform instead of separate bots.
• Lets teams author agents visually or in code and test them before they reach production.
• Records and audits agent sessions so teams can see what an agent did and why.
• Offers usage plans that scale from core chatbot features up to enterprise limits.
• Supports other AI build tools such as Claude Code, Cursor and Codex through its MCP server.

Kore.ai features

• Agent Studio with visual and code-based authoring
• AI architect that helps build and optimize agents
• Structured language for agent behavior, tools and guardrails
• Autoloop optimization engine for agents
• Workflows for multi-step automation
• Tracing and audit of every agent session
• Voice and digital AI agents
• Agent assistance and quality management
• Enterprise search with conversational interface
• Kore.ai MCP server for AI build tools
• Deployment in your cloud or on-premises

Kore.ai integrations

• Claude Code
• Cursor
• Codex

How to get started with Kore.ai

1. Create agents, workflows and tools in Agent Studio using visual or code-based authoring.
2. Define agent behavior, tools and guardrails, and evaluate the agent before deployment.
3. Deploy the agent across channels, in your cloud or on-premises, and connect it to your systems.
4. Trace sessions, review quality and let the optimization engine improve the agent against set goals.
5. Pick a usage plan and review current consumption under Plan and Usage in the admin console.

Kore.ai limitations

• Pricing is not published; plans are Essential, Advanced and Enterprise with custom pricing on Enterprise
• Automation AI is billed per 15-minute conversation session, so usage cost depends on volume
• Built for enterprise deployments rather than quick self-serve use

Kore.ai pricing

Kore.ai is sold on custom quotes, so its prices aren't published.

Kore.ai plans

• Essential

  Price on vendor site

  • Core features to get started building an AI chatbot

• Advanced

  Price on vendor site

  • Everything in Essential
  • Higher limits
  • More advanced features

• Enterprise

  Custom

  • Everything in Advanced
  • Enterprise features
  • Highest limits

Plans as listed on the official pricing page on 24 Oct 2026. Prices can change and may vary by country or exclude tax. Check the official pricing page.

Kore.ai alternatives

The main Kore.ai alternatives listed on Debuly are Rasa, Sierra, Openstream.ai, Quiq, Tiledesk and Agenta. The table compares pricing and platforms; order is A–Z.

1. 

   Agenta

   Team workspace where you build AI agents and automations by chatting, with 1,000+ integrations, no per-seat pricing and MIT-licensed self-hosting.

   Automation and agentsDeveloper platformsProductivity
   FreemiumVisit Agenta (official site)
2. 

   Openstream.ai

   Eva, an enterprise conversational AI platform for multimodal virtual agents, avatars and voice agents.

   Automation and agentsChat assistantsAudio and voice
   Visit Openstream.ai (official site)
3. 

   Quiq

   Enterprise AI agent platform for customer service that resolves requests across voice, chat, SMS and email with guardrails and audit trails.

   Automation and agentsChat assistants
   Contact salesVisit Quiq (official site)
4. 

   Rasa

   Agent platform for building, testing and running voice and text AI agents in your own infrastructure, with a free Developer Edition.

   Developer platformsAutomation and agentsAudio and voice
   FreemiumVisit Rasa (official site)
5. 

   Sierra

   Platform for building customer-facing AI agents across voice, chat, email and messaging, priced by outcomes.

   Automation and agentsChat assistantsAudio and voice
   Contact salesVisit Sierra (official site)
6. 

   Tiledesk

   Open-source no-code platform for building AI agents and chatbots, with live chat handover across web, WhatsApp, voice and more.

   Automation and agentsChat assistantsDeveloper platforms
   FreemiumVisit Tiledesk (official site)

Kore.ai FAQ

Sources & verification

Facts on this page come from the official sources below, each with the date we read it. Written by Debuly; the vendor did not review this page.

Image credits

• Logo: from cdn.prod.website-files.com · fetched 24 Oct 2026 · Vendor trademark, used only to identify the product; removed on request
• Cover: none collected yet, so a generated tile is shown.

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