Aidbase

What is Aidbase?

Aidbase is a customer support platform built around an AI chatbot that you train on your own content. You connect sources such as your website, PDFs and videos, and the bot answers visitor questions around the clock, with an option to collect names and emails or open a ticket when a person needs to step in. Around the chatbot sit a no-code ticket form builder, a unified inbox for support email that uses AI to suggest replies, a searchable FAQ and a knowledge area that shows where answers are missing so you can correct or exclude them. Embedding takes a CDN snippet, an npm package, a React library or a hosted link, and webhooks, an API and tools such as Slack, Zapier, Shopify and WordPress extend it. Data is described as stored in the EU under GDPR. Paid plans run $29, $39 and $199 per month, and every plan has a 7-day free trial.

Use cases

• Answer customer questions with an AI chatbot
• Collect support requests with ticket forms
• Handle support email in one inbox
• Build a searchable FAQ and knowledge base
• Capture leads from website visitors
• Find gaps in your support documentation

Who it's for

• SaaS startups
• Support teams
• Solopreneurs
• Agencies

Why use Aidbase

• The chatbot answers from your own documents, so replies reflect your product rather than generic knowledge.
• Chat, tickets and email sit in one place, with AI that learns from previous tickets to speed up replies.
• No-code setup means a bot can be live on a website in minutes, with SDKs available for developers.
• The knowledge-gap view shows where the bot lacked an answer so you can improve documentation.
• Bringing your own OpenAI key removes the monthly message cap.

Aidbase features

• AI chatbot trained on your own data and retrainable on the fly
• No-code ticket form builder with support personas
• Unified inbox for tickets and support email with AI reply suggestions
• FAQ and knowledge base searchable from the chatbot
• Knowledge-gap view to correct or exclude answers
• Lead capture of name and email in the chatbot
• Light, dark and custom themes with your logo and colors
• Embed through CDN, npm package, React library or hosted link
• Webhooks, API and JavaScript controls
• Team invites for collaborating on tickets and knowledge

Aidbase integrations

• Discord
• WhatsApp
• Slack
• Notion
• Messenger
• Shopify
• WordPress
• Zapier
• Webflow
• OpenAI
• YouTube

How to get started with Aidbase

1. Create an account and start the 7-day free trial.
2. Connect your data sources, such as your site or PDFs, to train the chatbot, and add custom prompts if needed.
3. Style the chatbot or ticket form to match your brand and embed it with a script, npm package, React library or hosted link.
4. Handle escalated tickets and support email in the shared inbox, then review knowledge gaps and retrain.

Aidbase limitations

• Plans cap monthly messages at 2.5K, 10K or 100K unless you bring your own OpenAI key
• Chatbot and ticket form counts are limited per plan, from 2 up to 50
• Several features, including custom email domain and branding removal, depend on the plan
• No permanent free plan; the free option is a 7-day trial

Aidbase pricing

Aidbase has no free plan, but it offers a free trial. Paid plans start at $29 per month, according to the official pricing page on 24 Oct 2026.

Aidbase plans

• $29 plan

  $29/month

  • 2.5K messages/month
  • 2 chatbots
  • 2 ticket forms
  • 5 team members

• $39 plan

  $39/month

  7-day free trial

  • 10K messages/month
  • 5 chatbots
  • 5 ticket forms
  • 25 team members

• $199 plan

  $199/month

  7-day free trial

  • 100K messages/month
  • 50 chatbots
  • 50 ticket forms
  • 100 team members

Plans as listed on the official pricing page on 24 Oct 2026. Prices can change and may vary by country or exclude tax. Check the official pricing page.

Aidbase alternatives

The main Aidbase alternatives listed on Debuly are Chatbase, Libraria AI, Chatbot Builder AI, Owlbot, SiteGPT and Kapa. The table compares pricing and platforms; order is A–Z.

1. 

   Chatbase

   Build AI agents trained on your own content to handle customer support across chat, email, WhatsApp, Slack and phone.

   Automation and agentsChat assistants
   FreemiumVisit Chatbase (official site)
2. 

   Chatbot Builder AI

   No-code builder for AI chatbots that run on websites, Facebook, Instagram, WhatsApp, Telegram, SMS, email and voice.

   Automation and agentsChat assistants
   Free trialVisit Chatbot Builder AI (official site)
3. 

   Kapa

   Ingestion and retrieval platform that turns docs, tickets and wikis into cited answers, prebuilt support agents, an API and an MCP server.

   Automation and agentsDeveloper platformsChat assistants
   Free trialVisit Kapa (official site)
4. 

   Libraria AI

   No-code builder for AI chatbots, search bars and FAQs trained on your own documents, with a React SDK and API.

   Automation and agentsChat assistantsDeveloper platforms
   FreemiumVisit Libraria AI (official site)
5. 

   Owlbot

   No-code platform for building AI chatbots for support, sales and lead capture, trained on your website, PDFs and documents.

   Automation and agentsChat assistantsMarketing and SEO
   Free trialVisit Owlbot (official site)
6. 

   SiteGPT

   Train an AI chatbot on your website, files or text so it answers visitor and support questions in 95+ languages.

   Automation and agentsChat assistantsMarketing and SEO
   Free trialVisit SiteGPT (official site)

Aidbase FAQ

Sources & verification

Facts on this page come from the official sources below, each with the date we read it. Written by Debuly; the vendor did not review this page.

Image credits

• Logo: from aidbase.ai · fetched 23 Oct 2026 · Vendor trademark, used only to identify the product; removed on request
• Cover: none collected yet, so a generated tile is shown.

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