Kapa

What is Kapa?

Kapa is a managed ingestion and retrieval system for a company's unstructured knowledge. It pulls in documentation sites, PDFs, support tickets, community threads, GitHub repositories, Confluence, Notion, Zendesk and dozens of other sources, and keeps the index in sync as content changes. You can hand that knowledge to your own agents through a retrieval API or a hosted MCP server, or skip building anything and deploy prebuilt agents such as a docs website widget, a support-form deflector, Slack and Discord bots, and a Zendesk reply drafter. Answers carry citations, and an analytics dashboard shows what people ask and where documentation has gaps. Security options include zero data retention, PII masking, SOC 2 Type II, GDPR, SSO, role-based access and US or EU hosting. Kapa starts with a 14-day free trial, then moves to usage-based Growth pricing or a custom Enterprise plan.

Use cases

• Answer documentation questions on your site
• Deflect support tickets before they are filed
• Answer questions in Slack and Discord communities
• Draft Zendesk replies from solved tickets
• Provide retrieval to agents you build
• Find documentation gaps from user questions

Who it's for

• Developer relations teams
• Support teams
• Product teams
• AI engineers

Why use Kapa

• One knowledge engine feeds docs widgets, support forms, Slack and MCP, so answers match across channels.
• Managed ingestion and retrieval replace a self-built RAG pipeline you would otherwise maintain.
• Citations on answers let users and reviewers check where a response came from.
• Analytics point to questions your documentation does not answer well.
• Controls such as PII masking, zero data retention, SSO and regional hosting support security reviews.

Kapa features

• Ingests 50+ sources including docs, PDFs, tickets and API specifications
• Continuous sync of private and public sources
• Retrieval API and hosted MCP server
• Agentic retrieval with citations
• Prebuilt website widget, support-form, Slack, Discord and Zendesk agents
• Brand, tone and guardrail settings with hand-off to support
• Analytics with knowledge gap reports and quality scoring
• Zero data retention and PII masking
• SSO, SCIM and role-based access on Enterprise
• US and EU hosting

Kapa integrations

• Confluence
• Notion
• Zendesk
• Salesforce
• GitHub
• YouTube
• Slack
• Discord
• Docusaurus
• Mintlify
• GitBook
• Claude
• Cursor
• Codex

How to get started with Kapa

1. Start the free trial and connect your sources, such as documentation, GitHub, Confluence or Zendesk.
2. Kapa ingests and indexes the content and keeps it in sync as it changes.
3. Pick a deployment: add a website widget with a script tag, install the Slack bot, or call the retrieval API or hosted MCP server from your own agent.
4. Set brand, tone and guardrails, and choose when to hand off to your support team.
5. Use the analytics dashboard to review questions, gaps and answer quality, then improve the knowledge base.

Kapa limitations

• The free trial lasts 14 days, with one index, 5,000 crawled pages, 1,000 answers and 5,000 retrieval queries
• Trial sources are refreshed manually, with continuous sync starting on Growth
• Private sources such as Confluence, Notion and Zendesk need Growth or Enterprise
• Growth pricing is not published and must be requested
• Answer quality depends on the sources you connect

Kapa pricing

Kapa has no free plan, but it offers a free trial.

Kapa plans

• Free trial

  $0

  for 14 days

  • 1 index, 5,000 pages crawled
  • 5,000 retrieval queries, 1,000 answers
  • Retrieval API and hosted MCP
  • Prebuilt agents and integrations

• Growth

  Usage-based

  platform fee plus committed answers

  • Continuous sync including private sources
  • Analytics and knowledge gaps
  • Zero data retention, PII masking
  • Email and Slack support

• Enterprise

  Custom

  • SSO, SCIM and RBAC
  • Data retention controls
  • EU and regional hosting
  • Premium support and SLA

Plans as listed on the official pricing page on 24 Oct 2026. Prices can change and may vary by country or exclude tax. Check the official pricing page.

Kapa alternatives

The main Kapa alternatives listed on Debuly are Mintlify, Glean, Pinecone, Aidbase, OpenBot and Chatbase. The table compares pricing and platforms; order is A–Z.

1. 

   Aidbase

   AI customer support suite for SaaS startups: chatbot, ticket forms, shared email inbox and a knowledge base trained on your content.

   Automation and agentsChat assistantsDeveloper platforms
   Free trialVisit Aidbase (official site)
2. 

   Chatbase

   Build AI agents trained on your own content to handle customer support across chat, email, WhatsApp, Slack and phone.

   Automation and agentsChat assistants
   FreemiumVisit Chatbase (official site)
3. 

   Glean

   Enterprise AI platform that searches company apps, answers questions with permissions respected, and runs agents on your own data.

   ProductivityResearch and searchAutomation and agents
   Contact salesVisit Glean (official site)
4. 

   Mintlify

   Documentation platform for developer docs and API references, with an AI assistant, Git sync and a free Starter plan.

   Developer platformsWritingAutomation and agents
   FreemiumVisit Mintlify (official site)
5. OB

   OpenBot

   CopilotKit's open-source template for a self-hosted employee agent workspace, where each AI coworker has its own channel, browser, files and approved tools.

   Automation and agentsChat assistantsDeveloper platforms
   Open sourceVisit OpenBot (official site)
6. 

   Pinecone

   Managed vector database for AI search and RAG, with dense, sparse and full-text indexes, inference and an Assistant API.

   Developer platformsResearch and search
   FreemiumVisit Pinecone (official site)

Kapa FAQ

Sources & verification

Facts on this page come from the official sources below, each with the date we read it. Written by Debuly; the vendor did not review this page.

Image credits

• Logo: from framerusercontent.com · fetched 24 Oct 2026 · Vendor trademark, used only to identify the product; removed on request
• Cover: none collected yet, so a generated tile is shown.

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