Debuly

Nova

AI virtual receptionist for luxury hotels that answers calls, takes bookings and handles concierge requests 24/7.

Contact sales
Visit novatechlabs.ai Nova (official site)Compare automation and agents

What is Nova?

Nova is an AI virtual receptionist built for hotels, with a focus on luxury properties. It answers the phone around the clock in more than 50 languages and connects to the hotel's property management system, online travel agency channels and booking tools, so staff avoid double entry. Nova can take, change and confirm room reservations by phone, manage restaurant table bookings by service capacity, reserve pool or beach sunbeds with sun-exposure information, and route urgent requests to the right person while keeping a full history of each exchange. Each deployment starts with an audit of call volume and request types, then configuration with the hotel's services, rates, procedures and tone of voice, PMS integration, a supervised launch and ongoing optimization. Pricing is not published, so hotels contact the team for a quote. The site is written in French.

Use cases

  • Answer hotel phone calls around the clock
  • Take and confirm room reservations
  • Manage restaurant table bookings
  • Book pool or beach sunbeds
  • Route urgent requests to staff
  • Handle concierge questions in many languages

Who it's for

  • Luxury hotels
  • Hotel managers
  • Front desk teams

Why use Nova

  • Calls are answered at any hour, so fewer requests go unhandled during busy periods.
  • Staff avoid double entry because Nova works with the hotel's existing PMS and booking tools.
  • Answers reflect the hotel's own services, procedures and tone instead of generic replies.
  • The vendor audits call patterns first and keeps tuning after launch.

Nova features

  • 24/7 call answering in 50+ languages
  • Connection to the property management system
  • Links with OTA channels and booking systems
  • Room reservation booking, changes and confirmation by phone
  • Restaurant table booking by service capacity
  • Sunbed booking with sun-exposure guidance
  • Urgent request routing with full exchange history
  • Configuration with the hotel's services, rates and tone

How to get started with Nova

  1. The team audits your call volume, request types and recurring friction points.
  2. Nova is configured with your services, rates, internal procedures and tone.
  3. It is connected to your PMS, OTA channels and reservation systems.
  4. Launch is tested in real conditions with staff training, then calls are reviewed and refined over time.

Nova limitations

  • Pricing is not published; contact the team for a quote
  • Each hotel needs setup, PMS integration and a supervised launch
  • The website is in French

Nova pricing

Nova is sold on custom quotes, so its prices aren't published.

Prices can change and may vary by country or exclude tax. Check the official pricing page.

Nova alternatives

The main Nova alternatives listed on Debuly are Synthflow, Kea AI, Rosie, Cleed, DRING and Outcraft AI. The table compares pricing and platforms; order is A–Z.

Nova compared with its alternatives
ToolPricingStarting pricePlatforms
NovaContact sales——
CleedPaid€200/moWeb
DRINGContact sales—API
Kea AIPaid$450/moWeb
Outcraft AIPaid$300/moWeb, API
RosieFree trial$49/moWeb, iOS, Android, Phone
SynthflowContact sales$30,000/yrWeb, API

  1. Cleed

    AI shopping and support assistant for online stores that answers visitors, recommends products and tracks orders.

    Automation and agentsChat assistantsMarketing and SEO
    PaidVisit Cleed (official site)

  2. DRING

    AI agents that answer and make calls, and reply on WhatsApp, web chat and email, with a shared inbox for handover.

    Automation and agentsChat assistantsAudio and voice
    Contact salesVisit DRING (official site)

  3. Kea AI

    Voice AI that answers restaurant phone calls, takes orders and sends tickets to your point-of-sale system.

    Automation and agentsAudio and voice
    PaidVisit Kea AI (official site)

  4. Outcraft AI

    AI sales agents that call and message ecommerce shoppers to recover checkouts, save payments and upsell after purchase.

    Automation and agentsMarketing and SEOAudio and voice
    PaidVisit Outcraft AI (official site)

  5. Rosie

    24/7 AI answering service for small businesses that answers calls, books appointments, screens spam and texts you every call summary.

    Automation and agentsProductivityAudio and voice
    Free trialVisit Rosie (official site)

  6. Synthflow

    Voice AI platform for building and running AI phone agents that answer and handle inbound and outbound business calls.

    Automation and agentsAudio and voiceProductivity
    Contact salesVisit Synthflow (official site)

Nova FAQ

How much does Nova cost?

No prices are published. The site directs hotels to talk to an expert for a quote.

Does Nova connect to my hotel's booking system?

Yes. The site says Nova connects to the property management system, OTA channels and reservation systems, and it keeps room bookings synchronized.

How many languages does Nova speak?

The site says it covers more than 50 languages.

Can I customize how Nova answers?

Yes. Services, rates, internal procedures and the tone of the property are configured during setup so replies match how your team speaks.

What can Nova book besides rooms?

It can manage restaurant table reservations by service capacity and book pool or beach sunbeds, with sun-exposure information for each zone and time slot.

Sources & verification

Facts on this page come from the official sources below, each with the date we read it. Written by Debuly; the vendor did not review this page.

SourceTypeAccessed
novatechlabs.ai/official

Image credits

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