Runo

What is Runo?

Runo is a calling CRM for teams that make business calls from mobile SIM cards. The Android app logs calls automatically, records them where the device supports it, captures dispositions and links everything to the lead in the web CRM. Recent releases add AI call analytics: automatic categorization of finished calls into categories you define, call scoring with an explanation view and industry templates for EdTech, BFSI, Healthcare and Automobile, and Lead Intelligence dashboards with lead scores. A Gmail inbox lets teams send and read customer emails inside Runo, and an AI call event webhook passes data to other systems. It also supports auto-dialing and cloud telephony options. Sales teams, field executives, real estate agents, education consultants and NBFCs use it. A 10-day free trial is offered, and the pricing page shows prices once you choose a country, telephony type and plan.

Use cases

• Log and record sales calls automatically
• Score calls with AI parameters
• Categorize calls by conversation content
• Track leads and follow-ups
• Auto-dial leads from the CRM
• Manage customer emails next to call history
• Monitor team performance on a live dashboard

Who it's for

• Sales teams
• Field executives
• Customer support teams
• Real estate and education consultants
• NBFC and finance teams

Why use Runo

• Uses the agent's mobile number, so calls show a regular mobile caller ID rather than a virtual number.
• Call data is logged to the CRM automatically, so reps spend less time on manual updates.
• AI scoring and categorization help managers review calls without listening to each one.
• Setup takes under 30 minutes for most organizations, according to the vendor.
• The vendor lists ISO 27001 and SOC 2 Type II compliance, with data encrypted in transit and at rest.

Runo features

• Automatic call logging for SIM-based calls
• Call recording stored in the cloud
• AI call categorization with custom categories
• AI call scoring with industry templates
• Lead Intelligence dashboards and lead scores
• Auto-dial from the CRM
• Gmail inbox inside the CRM
• AI call event webhook for external systems
• Unassigned leads page for removed users

Runo integrations

• Gmail

How to get started with Runo

1. Start the 10-day free trial and register your team's official mobile numbers in the admin panel.
2. Install the Runo app on each agent's phone and allow the permissions it asks for.
3. Agents call as usual from their SIM; Runo logs and, where supported, records each call.
4. Admins set up AI categories and scoring parameters, and the CRM shows analytics per call and lead.
5. Connect Gmail or send data to other systems through the webhook.

Runo limitations

• On iOS, only calls made through the app are tracked, and automatic SIM call tracking and recording are not available.
• Call recording works on Android 7 to 10, and on Android 11 and above mainly on Samsung devices.
• Call recordings are stored for 6 months.
• The interface cannot be white-labeled.
• An internet connection is needed to sync call logs and recordings.

Runo pricing

Runo has no free plan, but it offers a free trial.

Prices can change and may vary by country or exclude tax. Check the official pricing page.

Runo alternatives

The main Runo alternatives listed on Debuly are Convo, Bling, MeetGeek, Embra, Gong and OnScript AI. The table compares pricing and platforms; order is A–Z.

1. Bl

   Bling

   Cloud business phone and CRM with SMS, unified inbox and AI call coaching and dialer on higher plans.

   ProductivityAutomation and agents
   Free trialVisit Bling (official site)
2. 

   Convo

   Real-time AI sales assistant that listens to calls on your computer, suggests what to say live and drafts follow-ups afterward.

   ProductivityAutomation and agentsMarketing and SEO
   PaidVisit Convo (official site)
3. Em

   Embra

   AI workspace for sales and product teams that takes meeting notes, drafts follow-ups and runs agents on a shared memory.

   ProductivityAutomation and agentsChat assistants
   Visit Embra (official site)
4. 

   Gong

   Revenue AI platform that records and analyzes sales calls, then supports coaching, deal tracking, forecasting and outreach.

   ProductivityAutomation and agentsMarketing and SEO
   Contact salesVisit Gong (official site)
5. 

   MeetGeek

   AI meeting assistant that records, transcribes and summarizes Zoom, Google Meet and Teams calls, then automates the follow-up work.

   ProductivityAutomation and agentsAudio and voice
   FreemiumVisit MeetGeek (official site)
6. 

   OnScript AI

   AI call scoring and speech analytics for contact centers, with PII redaction, agent dashboards and compliance checks.

   ProductivityAudio and voiceAutomation and agents
   Free trialVisit OnScript AI (official site)

Runo FAQ

Sources & verification

Facts on this page come from the official sources below, each with the date we read it. Written by Debuly; the vendor did not review this page.

Image credits

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