OnScript AI

What is OnScript AI?

OnScript AI is a quality assurance and speech analytics platform for contact centers. It scores every call against criteria you define, instead of sampling a few, and delivers results to a dashboard minutes after the call ends. Agents can log in to see their own calls and scores, and managers get performance analytics, sentiment reporting and coaching leads. Additional capabilities include data validation, which compares what agents typed into a CRM against what the customer said, TCPA disclosure monitoring, and automatic redaction of card numbers, SSNs and bank details from transcripts and audio. Darby, an AI assistant, answers questions about campaigns and agent performance with source citations. Human verification services are available for teams that want analyst review. The vendor lists integrations with Amazon S3, Aircall, Jira, ServiceNow, Dynamics 365 and Microsoft Teams, plus a custom API. It offers usage-based or per-seat pricing, with no setup fees and a free trial period for new clients.

Use cases

• Score every contact center call automatically
• Coach agents with call-level feedback
• Validate CRM entries against call audio
• Monitor TCPA disclosures
• Redact payment details from recordings
• Report on sentiment and agent performance
• Ask questions about campaign data

Who it's for

• Contact center managers
• QA teams
• BPOs
• Compliance teams

Why use OnScript AI

• Reviewing every call instead of 2-3% gives a fuller picture of agent performance.
• Scores arrive minutes after a call ends, while feedback is still fresh for the agent.
• Custom rubrics let you weight criteria to match your own quality standards.
• Automatic redaction helps keep card numbers and SSNs out of transcripts and recordings.
• No setup fees or long-term contracts, and a free trial period for new clients.

OnScript AI features

• Automated call scoring with custom rubrics
• Weighted evaluation criteria
• Agent dashboards showing their own scores
• Sentiment reporting
• CRM data validation against call audio
• TCPA disclosure monitoring with multi-brand support
• PII redaction in transcripts and audio
• Real-time compliance alerts
• Darby AI assistant with source citations
• Human verification services
• Works with any dialer or CRM

OnScript AI integrations

• Amazon S3
• Aircall
• Jira
• ServiceNow
• Dynamics 365
• Microsoft Teams
• Confluence
• SAP SuccessFactors
• Klaviyo

How to get started with OnScript AI

1. Schedule a demo or sign up and connect your dialer or CRM recordings.
2. Define scorecards with custom criteria and weights for your calls.
3. OnScript transcribes and scores each call and redacts sensitive details.
4. Managers review dashboards, alerts and coaching leads while agents see their own results.
5. Optionally add human verification or ask Darby questions about your data.

OnScript AI limitations

• Pricing is not published; rates are set per client

OnScript AI pricing

OnScript AI has no free plan, but it offers a free trial.

Prices can change and may vary by country or exclude tax. Check the official pricing page.

OnScript AI alternatives

The main OnScript AI alternatives listed on Debuly are Gong, Runo, Convo, Screenpipe, Embra and MeetGeek. The table compares pricing and platforms; order is A–Z.

1. 

   Convo

   Real-time AI sales assistant that listens to calls on your computer, suggests what to say live and drafts follow-ups afterward.

   ProductivityAutomation and agentsMarketing and SEO
   PaidVisit Convo (official site)
2. Em

   Embra

   AI workspace for sales and product teams that takes meeting notes, drafts follow-ups and runs agents on a shared memory.

   ProductivityAutomation and agentsChat assistants
   Visit Embra (official site)
3. 

   Gong

   Revenue AI platform that records and analyzes sales calls, then supports coaching, deal tracking, forecasting and outreach.

   ProductivityAutomation and agentsMarketing and SEO
   Contact salesVisit Gong (official site)
4. 

   MeetGeek

   AI meeting assistant that records, transcribes and summarizes Zoom, Google Meet and Teams calls, then automates the follow-up work.

   ProductivityAutomation and agentsAudio and voice
   FreemiumVisit MeetGeek (official site)
5. Ru

   Runo

   Mobile-first sales CRM that logs SIM-based calls and adds AI call scoring, categorization and lead insights.

   ProductivityAudio and voiceMarketing and SEO
   Free trialVisit Runo (official site)
6. 

   Screenpipe

   Local-first screen and audio memory for macOS, Windows and Linux that makes your work history searchable by you and your AI tools.

   ProductivityAutomation and agentsAudio and voice
   FreemiumVisit Screenpipe (official site)

OnScript AI FAQ

Sources & verification

Facts on this page come from the official sources below, each with the date we read it. Written by Debuly; the vendor did not review this page.

Image credits

• Logo: from onscript.ai · fetched 24 Oct 2026 · Vendor trademark, used only to identify the product; removed on request
• Cover: none collected yet, so a generated tile is shown.

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