Inline Help

What is Inline Help?

Inline Help is a no-code SaaS tool that gives users contextual help inside a web app, built from the knowledge base you already have. With Explain This, a user taps any part of the page and the AI explains it, so teams don't have to write tooltips by hand. The same content powers AI tooltips and a chatbot that answers questions in real time. A single widget collects these along with the knowledge base and an in-app ticket form, so people can report a problem without leaving the product. It works in seven languages: English, German, French, Spanish, Italian, Portuguese and Japanese. The company behind it, Inline Manual, states that it is ISO 27001 certified. Pricing is per site: Essentials costs $97 / site / month, Growth costs $247 / site / month, and Enterprise is tailored. A 14-day free trial needs no credit card.

Use cases

• Explain app features in context
• Cut support tickets with self-service
• Add AI tooltips without coding
• Answer user questions with a chatbot
• Collect issue reports inside the app
• Support users in seven languages

Who it's for

• Product teams
• SaaS companies
• Support teams
• Customer success teams

Why use Inline Help

• Users get an explanation on the screen they are using, so they don't need to leave to find a help article.
• Product and support staff can launch it without developers because setup is no-code.
• Answers draw on your own knowledge base, which keeps the guidance consistent with your documentation.
• A trial of 14 days lets a team test it on a real product before paying.

Inline Help features

• Explain This: tap any part of a page for an AI explanation
• AI-generated tooltips with no coding
• Chatbot answering from your knowledge base
• Single widget combining help, chat and tickets
• Context-aware knowledge base
• In-app ticket form
• Seven supported languages
• Help Desk ticket response on Growth and Enterprise
• Option to remove Inline Help branding on Growth and Enterprise

How to get started with Inline Help

1. Start the 14-day free trial from the Inline Help site.
2. Connect your knowledge base content as the source for answers.
3. Add the Inline Help widget to your application or website.
4. Switch on Explain This, tooltips and the chatbot for your users.
5. Review plan limits such as content pages and message credits as usage grows.

Inline Help limitations

• Essentials is capped at 250 content pages and Growth at 500
• Essentials includes 5k message credits, with more at +$50/1k messages
• Self-hosting is only described as under consideration

Inline Help pricing

Inline Help has no free plan, but it offers a free trial. Paid plans start at $97 per month, according to the official pricing page on 24 Oct 2026.

Inline Help plans

• Essentials

  $97 /site /month

  • Up to 250 content pages
  • Explain this, tooltips and chatbot
  • Knowledge base and ticket form
  • 5k Messages credit (+$50/1k messages)
  • 1 Seat
  • Email support

• Growth

  $247 /site /month

  • Up to 500 content pages
  • Help Desk Ticket response
  • 10k Messages credit (+$50/1k messages)
  • 3 Seats (+$10/seat)
  • No Inline Help branding
  • Email support

• Enterprise

  Custom

  • Custom content pages
  • Custom Messages credit
  • Custom Sources and Seats
  • Security Reviews
  • Dedicated support

Plans as listed on the official pricing page on 24 Oct 2026. Prices can change and may vary by country or exclude tax. Check the official pricing page.

Inline Help alternatives

The main Inline Help alternatives listed on Debuly are Aidbase, Moveworks, Runbear, SiteGPT, Twig and Chatbot Builder AI. The table compares pricing and platforms; order is A–Z.

1. 

   Aidbase

   AI customer support suite for SaaS startups: chatbot, ticket forms, shared email inbox and a knowledge base trained on your content.

   Automation and agentsChat assistantsDeveloper platforms
   Free trialVisit Aidbase (official site)
2. 

   Chatbot Builder AI

   No-code builder for AI chatbots that run on websites, Facebook, Instagram, WhatsApp, Telegram, SMS, email and voice.

   Automation and agentsChat assistants
   Free trialVisit Chatbot Builder AI (official site)
3. 

   Moveworks

   Enterprise AI assistant platform that answers employee questions and completes tasks across IT, HR, finance and other teams.

   Automation and agentsChat assistantsProductivity
   Contact salesVisit Moveworks (official site)
4. 

   Runbear

   Shared AI agents for Slack, Microsoft Teams and other channels, billed by usage credits rather than per seat.

   Automation and agentsChat assistantsProductivity
   FreemiumVisit Runbear (official site)
5. 

   SiteGPT

   Train an AI chatbot on your website, files or text so it answers visitor and support questions in 95+ languages.

   Automation and agentsChat assistantsMarketing and SEO
   Free trialVisit SiteGPT (official site)
6. 

   Twig

   AI agents for customer conversations: Sera answers calls, texts and chats, and Twig's support platform resolves tickets.

   Automation and agentsProductivityChat assistants
   Free trialVisit Twig (official site)

Inline Help FAQ

Sources & verification

Facts on this page come from the official sources below, each with the date we read it. Written by Debuly; the vendor did not review this page.

Image credits

• Logo: from inlinehelp.com · fetched 23 Oct 2026 · Vendor trademark, used only to identify the product; removed on request
• Cover: none collected yet, so a generated tile is shown.

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