Enterprise platform for building, running and governing AI agents for customer service, employee and process workflows.
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Twig
AI agents for customer conversations: Sera answers calls, texts and chats, and Twig's support platform resolves tickets.
What is Twig?
Twig builds AI agents that handle customer conversations for businesses, and its pricing page centers on Sera, an AI front desk that answers phone calls, texts and website chats around the clock. Sera books appointments, recovers missed calls, hands difficult conversations to a person and can answer insurance questions, with higher plans adding multi-location routing, multi-language support and recall campaigns. The wider Twig platform includes an Agent Studio for building and testing agents, a retrieval backend, more than 30 data connectors such as Zendesk, Slack, Confluence and Google Drive, PII screening and analytics, and it deploys to web, email, Slack and browser extensions. Twig describes itself as SOC 2 Type II compliant. Pricing is $49/month for Starter, $499/month for Growth and $1,499/month for Scale, each with a 15-day free trial that includes voice and needs no credit card. Usage beyond the monthly chat and voice allowance is billed at $100 per 1,000 chats and $1 per voice minute.
Use cases
- Answer business calls with an AI receptionist
- Recover missed calls with text follow-up
- Book appointments by phone or chat
- Resolve tier 1 support tickets
- Route callers across multiple locations
- Answer insurance questions for callers
Who it's for
Why use Twig
- Calls, texts and chats get an answer outside office hours, so fewer enquiries go to voicemail.
- Published monthly prices and overage rates make costs predictable before you sign up.
- The free trial includes voice and does not ask for a credit card.
- Human handoff keeps staff involved on conversations the AI should not close alone.
- Plans scale from one small office to multi-location teams with a dedicated customer success manager.
Twig features
- Always-on AI front desk covering phone, chat and text
- Booking, missed-call recovery and human handoff
- Multi-location routing and multi-language support
- Recall and reactivation campaigns
- Agent Studio to build, test and iterate on agents
- 30+ data connectors including Zendesk, Slack and Confluence
- Deploys to web, email, Slack and browser extensions
- Built-in PII detection and redaction
- Analytics, from basic to custom dashboards
- Optional white-label widget
Twig integrations
How to get started with Twig
- Start a plan with the 15-day free trial, which includes voice and needs no credit card.
- Twig sets up your phone number, knowledge base and booking integration.
- Connect your data sources and choose the channels, such as phone, chat, text, email or Slack.
- The agent answers, qualifies, books or transfers each conversation, with handoff to a person when needed.
- Review analytics and upgrade if you regularly pass your chat or voice allowance.
Twig limitations
- Chat and voice allowances are capped per plan, with overage billed past the limit
- There is no free-forever plan, only a 15-day free trial
- SSO is listed only on the Scale plan in the billing documentation
- Voice minutes count only calls that run longer than 10 seconds
Twig pricing
Twig has no free plan, but it offers a free trial. Paid plans start at $49 per month, according to the official pricing page on .
Twig plans
Starter
$49/month
15-day free trial
- 500 AI chats per month
- Voice included
- Email support
- Basic analytics
Growth
$499/month
15-day free trial
- 2,000 AI chats per month
- 300 voice minutes per month
- Advanced analytics
- Priority support
Scale
$1,499/month
15-day free trial
- 10,000 AI chats per month
- 2,000 voice minutes per month
- Custom dashboards
- Dedicated CSM and SLA
Plans as listed on the official pricing page on . Prices can change and may vary by country or exclude tax. Check the official pricing page.
Twig alternatives
The main Twig alternatives listed on Debuly are Rosie, AICaller.io, Chatfuel, Milo, AgentDock and DRING. The table compares pricing and platforms; order is A–Z.
| Tool | Pricing | Starting price | Platforms |
|---|---|---|---|
| Twig | Free trial | $49/mo | Web, Chrome extension, API |
| AgentDock | Freemium | $12/mo | Web, Chrome extension, API, CLI |
| AICaller.io | Free trial | $49/mo | Web, API |
| Chatfuel | Free trial | $18/mo | Web, API |
| DRING | Contact sales | — | API |
| Milo | Free trial | $30/mo | Self-hosted |
| Rosie | Free trial | $49/mo | Web, iOS, Android, Phone |
AgentDock
AI platform whose Dock suite pairs a citation-aware writing editor, a Chrome extension and a prompt library, with a customer-engagement AI employee alongside.
FreemiumVisit AgentDock (official site)
AICaller.io
AI outbound calling platform that places human-sounding phone calls for lead qualification, meeting booking and data gathering, via web or API.
Free trialVisit AICaller.io (official site)
Chatfuel
AI chatbot platform for WhatsApp, Instagram and Facebook that answers customers, qualifies leads and books appointments.
Free trialVisit Chatfuel (official site)
DRING
AI agents that answer and make calls, and reply on WhatsApp, web chat and email, with a shared inbox for handover.
Contact salesVisit DRING (official site)Milo
Done-for-you AI receptionist and agent teams that answer calls, book appointments and follow up with leads for small businesses.
Free trialVisit Milo (official site)
Rosie
24/7 AI answering service for small businesses that answers calls, books appointments, screens spam and texts you every call summary.
Free trialVisit Rosie (official site)
Twig FAQ
How much does Twig cost?
Starter costs $49/month, Growth $499/month and Scale $1,499/month. Extra chats are billed at $100 per 1,000 and extra voice at $1 per minute.
Is there a free plan for Twig?
There is no free-forever plan. Every plan starts with a 15-day free trial that includes voice and requires no credit card. The company's about page also mentions a free tier of 100 answers for its support product.
What plans does Twig have?
Starter includes 500 AI chats a month, Growth includes 2,000 chats and 300 voice minutes, and Scale includes 10,000 chats and 2,000 voice minutes with a dedicated customer success manager and SLA.
What counts as a voice minute?
Sera bills by the minute for any inbound or outbound phone conversation it handles from start to finish, such as answering, qualifying, booking or transferring. Calls where the caller hangs up within 10 seconds are not counted.
Does Twig have an API or integrations?
Yes. Billing documentation lists API access on all plans and a browser extension. The product connects to more than 30 sources such as Zendesk, Slack, Confluence, Google Drive and PostgreSQL.
What are alternatives to Twig?
People comparing Twig look at AI receptionist and support-agent tools such as Rosie, Chatfuel, AgentDock and Milo, as well as larger enterprise support platforms.
Sources & verification
Facts on this page come from the official sources below, each with the date we read it. Written by Debuly; the vendor did not review this page.
| Source | Type | Accessed |
|---|---|---|
| twig.so/ | official | |
| twig.so/pricing | pricing | |
| twig.so/dev/product/administration/billing-usage | pricing | |
| twig.so/about-us | official | |
| twig.so/compare | official | |
| twig.so/product | official |
Image credits
- Logo: from twig.so · fetched · Vendor trademark, used only to identify the product; removed on request
- Cover: none collected yet, so a generated tile is shown.
Spot an error? Report an issue with this listing. We also remove a logo or image on the owner's request.
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