TierZero

What is TierZero?

TierZero provides AI production agents for engineering operations. When an incident is raised, its Incident Agent joins the channel, searches logs, traces, metrics and deploys for a root cause, proposes fixes such as rollback or restart with human approval, and drafts a post-mortem. An Alert Agent investigates every alert, groups related ones and flags noisy ones, a Support Agent answers questions in Slack channels using docs, runbooks, code and live systems, and a CI/CD Agent diagnoses build failures and flaky tests. A Context Engine keeps corrections as versioned, auditable memories so the agents improve with use. It integrates with tools such as Datadog, New Relic, Grafana Cloud, GitHub, Confluence, Notion and Buildkite, and Enterprise adds SSO, audit trails and on-prem deployment. Pricing is per user: Starter is $75 per user / month, Pro is $100 per user / month, and Enterprise is custom. Annual billing saves 15% on paid plans.

Use cases

• Find root causes during incidents
• Investigate and group production alerts
• Draft post-mortems from telemetry
• Answer engineering questions in Slack
• Diagnose CI failures and flaky tests
• Run approved remediation from Slack

Who it's for

• Site reliability engineers
• Platform engineering teams
• On-call engineers
• Engineering leaders

Why use TierZero

• Start incident investigations before an engineer opens a laptop.
• Cut alert noise by grouping related alerts and flagging noisy ones.
• Give engineers answers grounded in live systems rather than stale docs.
• Keep control with approval for remediation, scoped permissions and audit trails.
• Choose per-user plans from Starter to Enterprise with on-prem deployment.

TierZero features

• Incident Agent for root cause across logs, traces, metrics and deploys
• Alert Agent that investigates and groups alerts
• Support Agent for #ask-eng and #ask-infra questions
• CI/CD Agent with flaky test detection and fix PRs
• Auto-generated post-mortems with action items
• Remediation with human-in-the-loop approval
• Context Engine with versioned, auditable memories
• SSO, role-based access and audit logs
• API access and custom MCP tools
• On-prem deployment on Enterprise

TierZero integrations

• Slack
• PagerDuty
• Datadog
• New Relic
• Grafana Cloud
• LangSmith
• GitHub
• Confluence
• Notion
• Buildkite
• GitHub Actions
• CircleCI
• Cloudflare
• Temporal
• Databricks
• Jira

How to get started with TierZero

1. Connect monitoring, code, docs and CI/CD tools and import runbooks.
2. Route alerts and incidents to TierZero and add the Slack agent to your channels.
3. Agents investigate across your stack and cite their sources.
4. Approve suggested fixes such as rollback or restart.
5. Correct the agent when needed so it learns from each incident.

TierZero limitations

• Starter is limited to 15 users and 75 credits per user
• Credits are consumed per request, from 0.5 for simple questions to 4 to 8 for deep investigations
• Credit pooling, on-prem deployment and the SLAs are Enterprise only
• API access, SSO and RBAC start on Pro

TierZero pricing

TierZero has no free plan. Plans start at $75 per month, according to the official pricing page on 24 Oct 2026.

TierZero plans

• Starter

  $75 per user /month

  Billed $900 / user / year

  • 75 credits per user
  • Up to 15 users
  • 90-day data retention
  • Coding agent integration
  • 20 free alert investigations a month

• Pro

  $100 per user /month

  • 80 credits per user
  • Unlimited users
  • 365-day data retention
  • API access
  • External SSO and RBAC

• Enterprise

  Custom

  Volume pricing and custom terms

  • 120 credits per user, pooled
  • Unlimited users
  • 2-year data retention
  • Enterprise SSO/SAML
  • 95% accuracy guarantee and 99.5% uptime SLA
  • On-prem deployment

Plans as listed on the official pricing page on 24 Oct 2026. Prices can change and may vary by country or exclude tax. Check the official pricing page.

TierZero alternatives

The main TierZero alternatives listed on Debuly are ResolveAI, PagerDuty, BeyondAI, Kapa, Calmo and Instrumental. The table compares pricing and platforms; order is A–Z.

1. 

   BeyondAI

   Agentic AI platform with neuro-symbolic reasoning for industrial and enterprise use, in the cloud or on-premises

   Automation and agentsDeveloper platforms
   Contact salesVisit BeyondAI (official site)
2. 

   Calmo

   Agent-native SRE platform that investigates incidents, runs root cause analysis and recommends fixes across your infrastructure.

   Automation and agentsDeveloper platforms
   Free trialVisit Calmo (official site)
3. 

   Instrumental

   Manufacturing platform that gathers factory images and test data, then uses AI to find defects, root causes and production controls.

   Automation and agents
   Contact salesVisit Instrumental (official site)
4. 

   Kapa

   Ingestion and retrieval platform that turns docs, tickets and wikis into cited answers, prebuilt support agents, an API and an MCP server.

   Automation and agentsDeveloper platformsChat assistants
   Free trialVisit Kapa (official site)
5. 

   PagerDuty

   On-call, alerting and incident response platform with AI agents, AIOps noise reduction and runbook automation for engineering teams.

   Automation and agentsDeveloper platformsProductivity
   FreemiumVisit PagerDuty (official site)
6. 

   ResolveAI

   AI agent for on-call and production engineering that triages alerts, investigates root causes and helps run incidents.

   Automation and agentsDeveloper platformsProductivity
   Contact salesVisit ResolveAI (official site)

TierZero FAQ

Sources & verification

Facts on this page come from the official sources below, each with the date we read it. Written by Debuly; the vendor did not review this page.

Image credits

• Logo: from tierzero.ai · fetched 24 Oct 2026 · Vendor trademark, used only to identify the product; removed on request
• Cover: none collected yet, so a generated tile is shown.

Spot an error? Report an issue with this listing. We also remove a logo or image on the owner's request.