ResolveAI

What is ResolveAI?

ResolveAI is an AI agent for production operations that joins a team's on-call rotation to triage and investigate alerts. Engineers can ask it questions in natural language from the app, Slack or Microsoft Teams and get answers grounded in the tools they have connected. For each alert filter, a team chooses Triage for a quick read, Investigation for a deep multi-agent root-cause analysis, or Adaptive, which starts as a triage and escalates when the signals call for it. ResolveAI can also join incident channels to follow updates and draft postmortems, run scheduled tasks and production checks unattended, and take mitigation actions with guardrails and approval flows. Billing is credit-based and tied to the work it does, with monthly credit caps that pause automated work. New organizations get a 14-day self-serve trial, and larger usage is set by contract, so check with the vendor for current terms.

Use cases

• Triage alerts automatically
• Investigate root causes of incidents
• Draft postmortems from incident channels
• Run scheduled production health checks
• Ask questions about production in Slack
• Propose guarded mitigation actions

Who it's for

• Site reliability engineers
• On-call engineers
• Platform teams
• Engineering leaders

Why use ResolveAI

• Gives on-call engineers a first analysis of each alert so they start with context instead of a bare page.
• Matches effort to the alert: quick triage for noisy low-severity alerts, deep analysis for critical ones.
• Works inside Slack and Microsoft Teams, so findings land in the channels where responders already talk.
• Credit caps pause automated work at a monthly ceiling while on-call paging keeps running.
• Mitigation actions go through guardrails and approval flows rather than running unchecked.

ResolveAI features

• Alert investigations with automated triage, evidence gathering and root-cause analysis
• Triage, Adaptive and Investigation modes set per alert filter
• Deep investigations where multiple agents test theories in parallel
• Chat with natural-language questions answered from connected integrations
• Incident channel participation with postmortem drafts
• Mitigation actions with guardrails and approval flows
• Scheduled tasks that run on a cadence or on events
• Runbook and team knowledge used to guide escalation decisions
• Organization and team credit caps with Slack notifications
• API and MCP access with organization or personal tokens

ResolveAI integrations

• Slack
• Microsoft Teams

How to get started with ResolveAI

1. Connect your production tools and add team knowledge such as runbooks.
2. Create an alert filter and pick Triage, Adaptive or Investigation mode for it.
3. When a matching alert fires, ResolveAI triages or investigates and posts a report in the app and your Slack or Teams channel.
4. Continue an investigation, ask follow-up questions, or bring ResolveAI into an incident channel.
5. Review proposed mitigation actions and approve them, and watch credit usage under billing settings.

ResolveAI limitations

• The self-serve trial runs 14 days with 20 chats or investigations per day
• After the trial, the limited free plan allows 2 chats or investigations per day
• Auto-investigations are rate limited by default, for example 30 deep investigations per hour per organization
• Credit costs per action are set in the customer contract rather than a public list

ResolveAI pricing

ResolveAI is sold on custom quotes, so its prices aren't published.

Prices can change and may vary by country or exclude tax. Check the official pricing page.

ResolveAI alternatives

The main ResolveAI alternatives listed on Debuly are PagerDuty, TierZero, Calmo, OpenBot, RunWhen and Agent Barn. The table compares pricing and platforms; order is A–Z.

1. 

   Agent Barn

   Open-source control plane for running AI agents in Slack, Teams and Telegram, with templates, skills, cost tracking and self-hosting.

   Automation and agentsDeveloper platformsProductivity
   Open sourceVisit Agent Barn (official site)
2. 

   Calmo

   Agent-native SRE platform that investigates incidents, runs root cause analysis and recommends fixes across your infrastructure.

   Automation and agentsDeveloper platforms
   Free trialVisit Calmo (official site)
3. OB

   OpenBot

   CopilotKit's open-source template for a self-hosted employee agent workspace, where each AI coworker has its own channel, browser, files and approved tools.

   Automation and agentsChat assistantsDeveloper platforms
   Open sourceVisit OpenBot (official site)
4. 

   PagerDuty

   On-call, alerting and incident response platform with AI agents, AIOps noise reduction and runbook automation for engineering teams.

   Automation and agentsDeveloper platformsProductivity
   FreemiumVisit PagerDuty (official site)
5. 

   RunWhen

   AI agents and a skill-building harness that work incident and change tickets and run safe-for-production automation.

   Automation and agentsDeveloper platforms
   Contact salesVisit RunWhen (official site)
6. 

   TierZero

   AI production agents that investigate incidents, alerts and CI failures, and answer engineering questions in Slack.

   Automation and agentsDeveloper platformsCoding
   PaidVisit TierZero (official site)

ResolveAI FAQ

Sources & verification

Facts on this page come from the official sources below, each with the date we read it. Written by Debuly; the vendor did not review this page.

Image credits

• Logo: from resolve.ai · fetched 24 Oct 2026 · Vendor trademark, used only to identify the product; removed on request
• Cover: none collected yet, so a generated tile is shown.

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