PagerDuty

What is PagerDuty?

PagerDuty is an incident management platform that alerts the right responder, manages on-call schedules and escalation policies, and coordinates the response when something breaks. Events from monitoring tools arrive through more than 750 integrations, are deduplicated and routed, and notify people by push, email, SMS or phone. Teams run incident workflows from Slack or Microsoft Teams, publish status pages and write post-incident reviews. Add-ons bring AIOps, which uses machine learning to cut alert noise, and PagerDuty Advance, whose SRE, Scribe, Shift and Insights agents triage, document, schedule and report. The company also sells the PD Reliability Platform, an AI-first bundle sold by annual platform fee. Pricing: Incident Management has a Free plan for up to 5 users, Professional at $25 per user per month ($21 billed annually) and a custom Enterprise plan. Platform plans start at $2,800 per year, and each has a free trial.

Use cases

• Alert on-call engineers about incidents
• Manage on-call schedules and escalations
• Reduce alert noise with AIOps
• Run incident response from Slack or Teams
• Publish status pages to stakeholders
• Automate runbooks and remediation
• Write post-incident reviews

Who it's for

• SRE teams
• DevOps engineers
• IT operations
• Enterprise engineering orgs

Why use PagerDuty

• Gets the right person notified fast, using schedules, escalation policies and multi-channel notifications.
• Starts small: the Free plan covers up to 5 users, and every paid plan offers a free trial.
• Cuts alert fatigue by deduplicating events, and AIOps applies machine learning to reduce noise.
• Works where responders already are, with chat integrations for Slack and Microsoft Teams.
• Lets teams scale from per-user Incident Management to platform plans with seats, events and AI actions.

PagerDuty features

• On-call scheduling and escalation policies
• Push, email, SMS and phone notifications
• Alert deduplication and event orchestration
• 750+ out-of-the-box integrations with monitoring and chat tools
• Incident workflows with roles, types and tasks
• Chat experience for Slack and Microsoft Teams
• External and premium status pages
• AIOps for ML-based noise reduction
• PagerDuty Advance with SRE, Scribe, Shift and Insights agents
• Runbook Automation and Live Call Routing add-ons
• Post-incident reviews
• SSO and ServiceNow custom field sync on higher plans

PagerDuty integrations

• Slack
• Microsoft Teams
• ServiceNow
• Intune

How to get started with PagerDuty

1. Connect monitoring, observability and ticketing tools through the 750+ integrations or the events API.
2. Set up services, on-call schedules and escalation policies so each alert routes to the right team.
3. When an incident triggers, responders are notified, collaborate in Slack or Teams and run incident workflows.
4. Keep stakeholders informed with status pages, and add AIOps or PagerDuty Advance agents to triage and document.
5. Hold a post-incident review to capture what happened and improve future response.

PagerDuty limitations

• Free plan covers up to 5 users, 1 on-call schedule and 1 escalation policy
• The Free plan includes 100 SMS or phone notifications per month
• AIOps, Advance, Status Pages and Live Call Routing are add-ons purchased separately
• PagerDuty Advance for Incident Management requires an annual commitment
• Platform plans cap seats, events and AI actions, with credit packs for extra usage

PagerDuty pricing

Yes, PagerDuty has a free plan. Paid plans start at $21 per month, according to the official pricing page on 24 Oct 2026.

PagerDuty plans

• Free

  $0

  Incident Management, up to 5 users

  • 5 users
  • 1 on-call schedule, 1 escalation policy
  • Basic chat experience
  • 100 SMS or phone notifications per month

• Professional

  $25/user/month

  $21 per user/month billed annually

  • Enhanced chat experience
  • Post-incident reviews
  • External status page
  • SSO
  • PagerDuty Advance (1,000 one-time AI Actions)

• Enterprise

  Custom

  Incident Management

  • Full chat experience with premium Slack actions
  • Advanced incident workflows
  • 10 custom incident roles
  • Premium Status Pages
  • Live Call Routing

• Starter

  $2,800 platform fee per year

  PD Reliability Platform

  • 10 seats
  • 5,000 Signal Intelligence Events
  • 1,000 AI actions
  • Stakeholders

• Essential

  $12,000 platform fee per year

  PD Reliability Platform

  • 20 seats
  • 40,000 Signal Intelligence Events
  • 4,000 AI actions
  • Stakeholders

• Plus

  $48,000 /year

  PD Reliability Platform

  • 50 seats
  • 150,000 events
  • 16,000 AI actions
  • 3 Live Call Routing lines

• Ultimate

  Custom

  PD Reliability Platform

  • 500 seats
  • 2,000,000 events
  • 100,000 AI actions
  • 3 Live Call Routing lines

Plans as listed on the official pricing page on 24 Oct 2026. Prices can change and may vary by country or exclude tax. Check the official pricing page.

PagerDuty alternatives

The main PagerDuty alternatives listed on Debuly are ResolveAI, WayStation, Agent Barn, AutoGPT, Sauna and TierZero. The table compares pricing and platforms; order is A–Z.

1. 

   Agent Barn

   Open-source control plane for running AI agents in Slack, Teams and Telegram, with templates, skills, cost tracking and self-hosting.

   Automation and agentsDeveloper platformsProductivity
   Open sourceVisit Agent Barn (official site)
2. 

   AutoGPT

   Agent platform with a plain-English AutoPilot, a visual workflow builder and self-hosting, plus a $50/month Pro plan with a 7-day trial.

   Automation and agentsDeveloper platformsProductivity
   FreemiumVisit AutoGPT (official site)
3. 

   ResolveAI

   AI agent for on-call and production engineering that triages alerts, investigates root causes and helps run incidents.

   Automation and agentsDeveloper platformsProductivity
   Contact salesVisit ResolveAI (official site)
4. 

   Sauna

   AI teammate with persistent memory that connects to 3,000+ tools and works through the web, iOS, iMessage, Slack and email.

   Automation and agentsProductivityChat assistants
   FreemiumVisit Sauna (official site)
5. 

   TierZero

   AI production agents that investigate incidents, alerts and CI failures, and answer engineering questions in Slack.

   Automation and agentsDeveloper platformsCoding
   PaidVisit TierZero (official site)
6. WS

   WayStation

   Connects AI assistants like ChatGPT and Claude to apps such as Notion, Slack and Google Drive so they can take actions.

   Automation and agentsProductivityDeveloper platforms
   FreeVisit WayStation (official site)

PagerDuty FAQ

Sources & verification

Facts on this page come from the official sources below, each with the date we read it. Written by Debuly; the vendor did not review this page.

Image credits

• Logo: from pagerduty.com · fetched 24 Oct 2026 · Vendor trademark, used only to identify the product; removed on request
• Cover: none collected yet, so a generated tile is shown.

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