KnowledgeBase

What is KnowledgeBase?

KnowledgeBase is a help center and knowledge management tool from Text Inc., the company behind LiveChat. Teams build a public help center for customers and an internal knowledge base for agents, write articles in a rich-text editor with AI that can generate articles, titles and keywords, and organise content by topic, keyword and visibility. The help center can carry your logo, colours, URL and custom domain, supports password protection and Google Analytics, and an Insights section shows views, keywords and missed searches. Article ratings point to pages that need work. When paired with LiveChat, the help center appears in the chat widget and in the agent app. KnowledgeBase has one plan with all features, unlimited articles and unlimited seats: $59 /mo billed monthly or $49 /mo billed annually, with extra knowledge bases from $24.99 or $21.99. A free trial of up to 14 days needs no credit card.

Use cases

• Build a public customer help center
• Create an internal support knowledge base
• Generate help articles with AI
• Show help articles inside a chat widget
• Track missed searches and article performance
• Document a SaaS product for customers

Who it's for

• Customer support teams
• Small and medium businesses
• SaaS companies
• LiveChat users

Why use KnowledgeBase

• One plan with all features, so there is no tier to compare.
• Unlimited seats mean the price does not rise with team size.
• AI drafting of articles, titles and keywords speeds up content creation.
• Connecting with LiveChat gives customers self-service answers inside the chat window.

KnowledgeBase features

• Public help center and internal knowledge base
• Rich-text editor with AI article, title and keyword generation
• Custom branding, custom domain and password protection
• Unlimited articles and unlimited seats
• Insights on views, keywords and missed searches
• Article ratings and visibility controls
• Google Analytics integration
• LiveChat widget and agent app integration
• QuickAnswer
• Import and category management

KnowledgeBase integrations

• LiveChat
• Google Analytics

How to get started with KnowledgeBase

1. Start a free trial, set up your help center and choose a URL, colours and logo.
2. Write or import articles, using AI to draft titles, keywords and content.
3. Publish public articles and keep others internal using visibility settings.
4. Connect LiveChat to show articles in the chat widget and agent app, then review Insights.

KnowledgeBase limitations

• The internal knowledge base needs an active LiveChat licence
• Additional knowledge bases cost extra
• Multilingual knowledge bases are an add-on

KnowledgeBase pricing

KnowledgeBase has no free plan, but it offers a free trial. Paid plans start at $49 per month, according to the official pricing page on 24 Oct 2026.

KnowledgeBase plans

• Monthly

  $59 /mo

  billed monthly

  • 1 knowledge base
  • Unlimited articles and seats
  • AI content editor
  • Help center branding
  • QuickAnswer
  • Analytics
  • Extra knowledge bases at $24.99

• Annual

  $49 /mo

  billed annually, save 20%

  • 1 knowledge base
  • Unlimited articles and seats
  • AI content editor
  • Help center branding
  • QuickAnswer
  • Analytics
  • Extra knowledge bases at $21.99

Plans as listed on the official pricing page on 24 Oct 2026. Prices can change and may vary by country or exclude tax. Check the official pricing page.

KnowledgeBase alternatives

The main KnowledgeBase alternatives listed on Debuly are Confluence, Floik, Coreworks, OpusDocs, AICamp and BlazeSQL. The table compares pricing and platforms; order is A–Z.

1. 

   AICamp

   Team AI workspace for chatting with several LLMs, sharing prompts, building custom assistants and querying internal documents with admin controls.

   ProductivityChat assistantsAutomation and agents
   Free trialVisit AICamp (official site)
2. 

   BlazeSQL

   AI data analyst that connects to your SQL database, answers questions in plain language, and turns the results into charts, dashboards and reports.

   ProductivityCodingResearch and search
   Free trialVisit BlazeSQL (official site)
3. 

   Confluence

   Atlassian's team wiki and workspace for pages, whiteboards and databases, with Rovo AI search, chat and agents on paid plans.

   ProductivityWritingResearch and search
   FreemiumVisit Confluence (official site)
4. 

   Coreworks

   AI data storytelling tool that turns spreadsheets and business data into traceable decks, reports and Excel analyses.

   ProductivityDesign
   FreemiumVisit Coreworks (official site)
5. 

   Floik

   Record a workflow once and turn it into AI-written step-by-step guides, SOPs, interactive demos and narrated videos.

   ProductivityVideoAudio and voice
   FreemiumVisit Floik (official site)
6. 

   OpusDocs

   Salesforce document generation with AI-assisted Word templates for quotes, contracts, invoices and other business documents.

   ProductivityWritingAutomation and agents
   Contact salesVisit OpusDocs (official site)

KnowledgeBase FAQ

Sources & verification

Facts on this page come from the official sources below, each with the date we read it. Written by Debuly; the vendor did not review this page.

Image credits

• Logo: from knowledgebase.com · fetched 24 Oct 2026 · Vendor trademark, used only to identify the product; removed on request
• Cover: none collected yet, so a generated tile is shown.

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