Luma Health

What is Luma Health?

Luma Health is an operational AI platform for healthcare organizations that coordinates patient access work across the EHR. Its agents handle inbound and outbound calls, texts and chat to schedule appointments, recover cancellations and no-shows, text intake forms, check eligibility, collect copays and send pre- and post-care guidance. Incoming faxes and referrals can be parsed, matched to the right patient and turned into an order and a scheduled appointment. The platform integrates in both directions with EHRs, naming Epic, Oracle, MEDITECH, eCW and athena, and it is built into NextGen Healthcare, Nextech, Greenway Health and PCC. Staff can build their own workflows without code, and anything outside a script routes to a human, for example through Epic In Basket. Communication is multilingual, and Navigator handles inbound calls including after hours. Luma does not publish pricing and sells through its sales team, though it offers a free 90-day open-source colonoscopy prep program.

Use cases

• Schedule patient appointments with AI
• Turn referral faxes into appointments
• Answer inbound patient calls after hours
• Recover cancellations and no-shows
• Collect copays and intake forms by text
• Run colonoscopy prep outreach

Who it's for

• Health systems
• Medical practices
• Patient access teams
• Healthcare operations leaders

Why use Luma Health

• Agents act inside the EHR, so staff do not need to clean up after the AI.
• One platform covers scheduling, intake, eligibility, payments and outreach.
• Calls can be handled after hours without extra call center staff.
• Patient messaging works in multiple languages, including Spanish, Mandarin and Vietnamese.

Luma Health features

• Navigator voice agent for inbound calls
• Outbound AI calls for scheduling and recovery
• Fax and referral processing into EHR orders
• Eligibility checks before scheduling
• Intake, forms, consents and copay collection by text
• Multilingual patient communication
• No-code custom workflow builder
• Bidirectional EHR integration
• Escalation to staff through the EHR
• Patient messaging by SMS, RCS, voice and chat

Luma Health integrations

• Epic
• Oracle
• MEDITECH
• eCW
• athena
• NextGen Healthcare
• Nextech
• Greenway Health
• PCC
• Google Business Profile

How to get started with Luma Health

1. Connect Luma to your EHR so orders, schedules and results flow both ways.
2. Choose or build a workflow, such as referral scheduling or procedure prep.
3. Luma agents contact patients by voice, text or chat.
4. Confirmations and answers are written back to the chart.
5. Exceptions route to staff for follow-up.

Luma Health limitations

• Pricing is not published
• A full platform rollout is described as taking about 60 to 90 days
• Suited to organizations running several patient access workflows rather than a single task

Luma Health pricing

Luma Health is sold on custom quotes, so its prices aren't published.

Prices can change and may vary by country or exclude tax. Check the official pricing page.

Luma Health alternatives

The main Luma Health alternatives listed on Debuly are Basata, Bland, Milo, Twig, Cal.ai and CREAO. The table compares pricing and platforms; order is A–Z.

1. 

   Basata

   AI agents for healthcare practices that process faxes and referrals, build patient charts and answer scheduling calls

   Automation and agentsProductivity
   Contact salesVisit Basata (official site)
2. 

   Bland

   Voice AI platform for building phone agents that take inbound and outbound calls, with per-minute pricing that includes the LLM, speech and voices.

   Automation and agentsAudio and voiceDeveloper platforms
   FreemiumVisit Bland (official site)
3. 

   Cal.ai

   AI voice agent inside Cal.com workflows that phones attendees to confirm, book, reschedule and follow up on meetings.

   Automation and agentsProductivityAudio and voice
   FreemiumVisit Cal.ai (official site)
4. 

   CREAO

   AI agent builder that turns a chat request into agents that run on a schedule and work inside your tools.

   Automation and agentsProductivity
   FreemiumVisit CREAO (official site)
5. Mi

   Milo

   Done-for-you AI receptionist and agent teams that answer calls, book appointments and follow up with leads for small businesses.

   Automation and agentsProductivityMarketing and SEO
   Free trialVisit Milo (official site)
6. 

   Twig

   AI agents for customer conversations: Sera answers calls, texts and chats, and Twig's support platform resolves tickets.

   Automation and agentsProductivityChat assistants
   Free trialVisit Twig (official site)

Luma Health FAQ

Sources & verification

Facts on this page come from the official sources below, each with the date we read it. Written by Debuly; the vendor did not review this page.

Image credits

• Logo: from lumahealth.io · fetched 24 Oct 2026 · Vendor trademark, used only to identify the product; removed on request
• Cover: none collected yet, so a generated tile is shown.

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