DialLink

What is DialLink?

DialLink is a cloud phone system for businesses that puts calling, SMS and WhatsApp for Business in one app, on desktop and mobile or on supported desk phones. Each user gets a US phone number, and calls and messages within the US and Canada are unlimited, subject to a fair usage policy. Call handling covers ring groups, IVR menus, call queues, warm transfers and call recording, and the AI features include voicemail transcription, call transcription and summaries, action items, tagging, sentiment analysis, AI-suggested messages and AI voice and messaging agents. It connects to Salesforce, HubSpot, Slack, Microsoft Teams and Zapier, and has an open API. Pricing is per user per month: Essential $15, Professional $25 and Enterprise $40, with a 7-day free trial. Extras are billed on top, including a $19 one-time carrier registration fee, $5 per additional local number, and metered rates for international, toll-free and AI voice agent calls.

Use cases

• Run a business phone line for a team
• Answer calls with AI voice agents
• Message customers over SMS and WhatsApp
• Summarize and tag calls with AI
• Route calls with IVR menus and queues
• Sync calls with Salesforce or HubSpot

Who it's for

• Small business owners
• Sales teams
• Customer support teams
• Service businesses

Why use DialLink

• Pricing is per user with a 7-day free trial, so you can test it before paying.
• Voicemail and call transcripts reduce note-taking after calls.
• AI voice agents are unlimited on Professional and Enterprise, though calls they handle are metered separately.
• You can port numbers from other carriers rather than changing your business number.
• Calling, texting and WhatsApp live in one app, so staff do not switch between tools.

DialLink features

• Unlimited US and Canada calls and messages on plans
• A US phone number included per user
• Ring groups, IVR menus and call queues
• Voicemail and call transcription
• AI call summaries, action items and sentiment analysis
• WhatsApp for Business and SMS/MMS
• AI voice agents and AI messaging agents
• Automated callback on Enterprise
• Desk phone support and desktop and mobile apps
• Open API and role-based access control

DialLink integrations

• Salesforce
• HubSpot
• Slack
• Microsoft Teams
• Zapier
• Google Contacts
• Microsoft 365 Contacts
• WhatsApp

How to get started with DialLink

1. Start the 7-day free trial and choose Essential, Professional or Enterprise.
2. Pick your phone numbers or port existing ones from another carrier.
3. Add users, set up ring groups, IVR menus or queues, and connect Slack, Salesforce or HubSpot.
4. Make and receive calls and messages in the app or on a desk phone.
5. Review transcripts, AI summaries and tags, and top up your credit balance for metered usage.

DialLink limitations

• Carrier registration costs a one-time $19 and messaging fees run $1.50-$3 per month
• International, toll-free and AI voice agent calls are billed at metered rates
• Enterprise requires at least 5 users
• Domestic usage is subject to a fair usage policy

DialLink pricing

DialLink has no free plan, but it offers a free trial. Paid plans start at $15 per month, according to the official pricing page on 24 Oct 2026.

DialLink plans

• Essential

  $15/user/month

  • Free phone number per user
  • Unlimited calls and messages to US and Canada
  • Ring groups and IVR menus
  • Voicemail transcription
  • Desk phone support

• Professional

  $25/user/month

  • Everything in Essential
  • Call queues and multi-level IVR menus
  • AI call summaries and action items
  • WhatsApp for Business
  • Unlimited AI agents
  • Salesforce and Slack integrations

• Enterprise

  $40/user/month

  minimum 5 users

  • Automated callback
  • Phone support
  • Professional setup services
  • Service level agreement

Plans as listed on the official pricing page on 24 Oct 2026. Prices can change and may vary by country or exclude tax. Check the official pricing page.

DialLink alternatives

The main DialLink alternatives listed on Debuly are Open Computer, Quo (formerly OpenPhone), Unpod AI, Open, PKSHA Technology and Synthflow. The table compares pricing and platforms; order is A–Z.

1. 

   Open

   AI customer support platform with voice, chat, email and WhatsApp agents, billed per resolved ticket.

   Automation and agentsChat assistantsAudio and voice
   PaidVisit Open (official site)
2. OC

   Open Computer

   Private AI agent, model router and realtime voice layer that run on your own infrastructure, with human approval gates.

   Automation and agentsDeveloper platformsAudio and voice
   Contact salesVisit Open Computer (official site)
3. 

   PKSHA Technology

   Japanese enterprise AI software for customer support and internal work: chat agents, FAQ, voice bots, speech assistance and knowledge generation.

   Automation and agentsAudio and voiceProductivity
   Contact salesVisit PKSHA Technology (official site)
4. 

   Quo (formerly OpenPhone)

   AI-powered business phone system with shared numbers, an AI receptionist, call summaries and CRM integrations.

   ProductivityAutomation and agentsAudio and voice
   Free trialVisit Quo (formerly OpenPhone) (official site)
5. 

   Synthflow

   Voice AI platform for building and running AI phone agents that answer and handle inbound and outbound business calls.

   Automation and agentsAudio and voiceProductivity
   Contact salesVisit Synthflow (official site)
6. 

   Unpod AI

   Open-source platform for building AI voice, chat and WhatsApp agents with phone numbers, telephony and usage-based pricing.

   Automation and agentsAudio and voiceDeveloper platforms
   Open sourceVisit Unpod AI (official site)

DialLink FAQ

Sources & verification

Facts on this page come from the official sources below, each with the date we read it. Written by Debuly; the vendor did not review this page.

Image credits

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