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Listen Labs
AI-moderated customer interviews with built-in participant recruitment, analysis and report generation for research teams.
What is Listen Labs?
Listen Labs is a research platform that runs customer interviews with an AI moderator, from study design to findings. The moderator holds personalized video conversations and asks follow-up questions, while recruitment runs through Listen Atlas, which matches participants from a network of 30M verified respondents across 45+ countries and 100+ languages. A fraud-detection layer called Quality Guard checks video, voice, content and device signals, and an Emotional Intelligence feature analyzes tone, word choice and expressions. A Research Agent produces key findings, themes, personas and deliverables such as slide decks, memos and highlight reels. Studies cover use cases such as pricing tests, concept and creative testing, brand tracking and usability testing, and a recent update added Gabor-Granger pricing tests. Pricing is a subscription plus credits per recruited participant; the vendor does not publish amounts, so teams book a demo.
Use cases
- Run AI-moderated customer interviews
- Recruit participants for a study
- Test product concepts and prototypes
- Run Gabor-Granger pricing tests
- Test ads and creative
- Track brand perception over time
- Summarize findings into slide decks
Who it's for
Why use Listen Labs
- Recruitment, interviewing, analysis and reporting sit in one platform instead of several vendors.
- Many interviews can run at the same time, so larger studies finish in similar time to smaller ones.
- Findings link back to quotes and moments from the interviews.
- Admins can track credit spend per study and across budgets.
Listen Labs features
- AI moderator with dynamic follow-up questions
- Participant recruitment through Listen Atlas
- Screener question and discussion guide help
- Quality Guard fraud detection
- Emotional Intelligence analysis of tone and expressions
- Research Agent for findings, themes and personas
- Slide decks, memos, charts and video highlight reels
- Gabor-Granger pricing tests
- Usage and billing dashboard with credit wallets
How to get started with Listen Labs
- Describe your study question and build the discussion guide with AI help.
- Listen Atlas recruits matching participants, with screener questions.
- The AI moderator interviews participants on video and probes their answers.
- Listen Labs' Research Agent produces findings and deliverables you can share.
Listen Labs limitations
- Prices are not published; pilots and enterprise terms go through a demo
- Credits per participant rise for hard-to-reach audiences
- Participants are limited to three studies per month
Listen Labs pricing
Listen Labs is sold on custom quotes, so its prices aren't published.
Prices can change and may vary by country or exclude tax. Check the official pricing page.
Listen Labs alternatives
The main Listen Labs alternatives listed on Debuly are Seda, Cimulate, Competitor Research, Gemini Notebook, Ipsos Synthesio and Not Human Search. The table compares pricing and platforms; order is A–Z.
| Tool | Pricing | Starting price | Platforms |
|---|---|---|---|
| Listen Labs | Contact sales | — | Web |
| Cimulate | Contact sales | — | API |
| Competitor Research | Pricing unknown | — | Web |
| Gemini Notebook | Freemium | — | Web |
| Ipsos Synthesio | Contact sales | — | Web |
| Not Human Search | Freemium | $9.99/mo | Web, API, MCP server |
| Seda | Contact sales | — | Web |
Cimulate
AI-native commerce search, browse and recommendations that model shopper intent, plus a shopping assistant and agentic commerce tools.
Contact salesVisit Cimulate (official site)
Competitor Research
Paste your website to map your market, build a competitor watchlist and get weekly summaries of pricing and product changes.
Gemini Notebook
Google's source-grounded research notebook, formerly NotebookLM, that answers questions and builds overviews from the documents you upload.
Ipsos Synthesio
Social and search listening platform with generative AI that turns online consumer signals into trend, audience and brand insights.
Contact salesVisit Ipsos Synthesio (official site)
Not Human Search
Search engine for AI agents that ranks sites by agent-readiness and scores any site from 0 to 100 on seven machine-readable signals.
Seda
AI-led customer research platform that runs interviews and UX tests with real respondents or synthetic AI panels.
Contact salesVisit Seda (official site)
Listen Labs FAQ
How much does Listen Labs cost?
Listen Labs does not publish prices. It uses a subscription for platform access plus credits spent per recruited participant, and the vendor arranges pricing through a demo.
Is there a free plan for Listen Labs?
No free plan is listed. You can book a demo or pilot.
Who is Listen Labs for?
Consumer insights teams, brand marketers, product managers, UX researchers, agencies and investors, across industries such as consumer goods, technology, healthcare and financial services.
Does Listen Labs recruit participants?
Yes. Recruitment runs inside the platform through Listen Atlas, plus vetted panel partners and a recruitment operations team for hard-to-find audiences.
What security certifications does Listen Labs list?
The vendor lists ISO 42001, ISO 27701, ISO 27001, GDPR and SOC 2 Type II among its certifications and compliance credentials.
What are alternatives to Listen Labs?
Dovetail, User Intuition, Outset and Qualtrics offer qualitative research and analysis, with different mixes of recruitment and moderation. On Debuly, compare Seda, Cimulate and Competitor Research.
Sources & verification
Facts on this page come from the official sources below, each with the date we read it. Written by Debuly; the vendor did not review this page.
Image credits
- Logo: from listenlabs.com · fetched · Vendor trademark, used only to identify the product; removed on request
- Cover: none collected yet, so a generated tile is shown.
Spot an error? Report an issue with this listing. We also remove a logo or image on the owner's request.
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