LAVA

What is LAVA?

LAVA is a realtime AI customer engagement platform used by sports teams, leagues, venues, hospitality and retail brands. It brings membership, stored value, mobile wallet, clienteling and rewards into one system, with a unified view of each customer across ticketing, point of sale, mobile apps and web. A drag-and-drop interface lets business users launch campaigns and offers without IT work, and the AI engine personalizes offers in the moment. Recent additions include a Member Portal, a rewards marketplace, trivia, polls and challenges, and Customer Manager for looking up a member and fixing issues. For NBA, NFL and NHL clients, it adds a Season Ticket Member Renewal Probability Score. Pricing is not published; the site points visitors to a demo.

Use cases

• Run venue membership and rewards programs
• Send real-time personalized offers
• Manage stored value and mobile wallet passes
• Launch trivia, polls and challenges
• Resolve member issues from one profile
• Predict season ticket renewal risk

Who it's for

• Sports teams and leagues
• Venues and entertainment brands
• Hospitality operators
• Retail enterprises

Why use LAVA

• Combines membership, rewards and engagement tools that brands often buy separately.
• Business users can launch campaigns with drag-and-drop tools instead of waiting on IT.
• Support teams get one profile with balances, history and actions such as resending a wallet pass.
• Gamification and a rewards marketplace create sponsor-ready surfaces for new revenue.

LAVA features

• Realtime AI that personalizes offers in the moment
• Membership, stored value and mobile wallet
• Customer Manager with unified member profiles
• Member Portal with pass, rewards and announcements
• Rewards marketplace and sponsor offers
• Gamification with trivia, polls and challenges
• Drag-and-drop campaign builder for business users
• Season Ticket Member Renewal Probability Score
• Mobile SDK and desktop browser access

How to get started with LAVA

1. Connect customer touchpoints such as ticketing, point of sale and mobile apps.
2. Set up membership tiers, rewards and offers with the drag-and-drop interface.
3. The AI engine acts on real-time context to deliver offers in the moment.
4. Members use the Member Portal or mobile wallet pass to claim rewards.
5. Teams use Customer Manager to review activity and resolve issues.

LAVA limitations

• Pricing is not published
• AI renewal insights are available to NBA, NFL and NHL clients
• Designed for enterprise and venue customers rather than individuals

LAVA pricing

LAVA is sold on custom quotes, so its prices aren't published.

Prices can change and may vary by country or exclude tax. Check the official pricing page.

LAVA alternatives

The main LAVA alternatives listed on Debuly are Skygen, Creativo, Criya AI, Flamel, Kraya and Kringle. The table compares pricing and platforms; order is A–Z.

1. 

   Creativo

   AI video and ad platform that makes digital-twin videos, launches Meta and Google ads and schedules social posts.

   Marketing and SEOVideoAutomation and agents
   PaidVisit Creativo (official site)
2. CA

   Criya AI

   AI agents that research accounts and build B2B campaigns, landing pages, email sequences and pitch decks.

   Marketing and SEODesignAutomation and agents
   FreemiumVisit Criya AI (official site)
3. 

   Flamel

   AI marketing platform for franchise and multi-location brands covering social, ads, reviews, email and blogs.

   Marketing and SEOAutomation and agentsWriting
   Contact salesVisit Flamel (official site)
4. 

   Kraya

   WhatsApp CRM with an AI agent that qualifies and follows up with leads, built for sales teams in India.

   Marketing and SEOAutomation and agentsChat assistants
   PaidVisit Kraya (official site)
5. Kr

   Kringle

   AI-assisted loyalty and rewards platform with a no-code dashboard, memberships, gamified campaigns and open APIs.

   Marketing and SEOAutomation and agents
   PaidVisit Kringle (official site)
6. 

   Skygen

   AI marketing agent for ads, outbound email, SEO and creator outreach, with free ad-account audits and approval before anything sends or spends.

   Marketing and SEOAutomation and agents
   FreemiumVisit Skygen (official site)

LAVA FAQ

Sources & verification

Facts on this page come from the official sources below, each with the date we read it. Written by Debuly; the vendor did not review this page.

Image credits

• Logo: from static.wixstatic.com · fetched 24 Oct 2026 · Vendor trademark, used only to identify the product; removed on request
• Cover: none collected yet, so a generated tile is shown.

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