Apten

What is Apten?

Apten is a configurable AI agent for SMS and voice that handles outreach for sales and marketing teams. It contacts leads proactively, replies at any hour, qualifies and nurtures them, and keeps following up over longer periods. A demo page describes omni-channel conversations across SMS, voice, email and webchat that share one memory, with student engagement as an example use. Admins set the AI's name, response delay, long-term follow-ups, a Calendly link for scheduling, notification rules and opt-out keywords, and can buy phone numbers, including local-presence bundles that match a lead's area code. The Automations feature connects Salesforce, Salesforce Sandbox or Microsoft Dynamics to Apten: a new CRM record or a changed field can create a lead, send a message, switch a customer profile or pause outreach, using steps built on a visual canvas. An API and webhooks let developers integrate it with other systems. The vendor does not show plan prices, so ask for a demo and a quote.

Use cases

• Qualify inbound leads by text and phone
• Follow up with unresponsive leads over weeks
• Re-engage closed-lost opportunities from the CRM
• Send appointment confirmations pulled from CRM data
• Engage prospective students across channels
• Handle leads outside business hours

Who it's for

• Sales teams
• Marketing teams
• Admissions teams
• Developers integrating messaging

Why use Apten

• Leads get a reply at any hour instead of waiting for the next business day.
• Follow-ups run on their own, so a lead that goes quiet is contacted again without a manual reminder.
• CRM automations keep outreach in step with deal stages, do-not-call flags and booked appointments.
• One shared memory across channels means a lead's text, call and email history stays in a single thread of context.
• Local phone numbers and opt-out controls let you manage how and where leads are contacted.

Apten features

• AI agent for SMS and voice outreach that replies at any time
• One shared memory follows each lead over SMS, voice, email and webchat
• Long-term follow-up scheduling for leads that go quiet
• CRM-triggered automations built visually with filter, delay and branch steps
• Custom conversational flows for each type of lead
• Local-presence phone number bundles that match a lead's area code
• Voice tab showing call capacity, concurrency and queue depth
• Custom unsubscribe keywords and linked opt-out channels across SMS and voice
• Public API and event notifications for programmatic use

Apten integrations

• Salesforce
• Salesforce Sandbox
• Microsoft Dynamics
• Calendly

How to get started with Apten

1. Set up your organization in Apten and configure the AI's name, response delay and follow-up behaviour.
2. Add phone numbers, and assign each one to the customer profile that should handle it.
3. Connect your CRM on the Integrations page and build automations with a trigger and ordered steps.
4. Publish the automation, and Apten starts outreach when a matching CRM record appears.
5. Watch run history and notifications, and step in when a lead asks to speak with a person.

Apten limitations

• Plan prices are not listed; ask the vendor for a quote
• Only users with the Admin role can open Settings and Automations
• Automations poll the CRM on a schedule rather than reacting instantly
• The terms say the service is not tailored to regulations such as HIPAA

Apten pricing

We couldn't confirm pricing on the official site. Check apten.ai for current prices.

Prices can change and may vary by country or exclude tax. Check the official pricing page.

Apten alternatives

The main Apten alternatives listed on Debuly are Harmony.ai, AICaller.io, Replify, Tring AI, 11x and DRING. The table compares pricing and platforms; order is A–Z.

1. 

   11x

   AI digital sales workers: Alice runs outbound prospecting and Julian qualifies inbound leads by phone, chat, SMS and WhatsApp.

   Automation and agentsMarketing and SEO
   Contact salesVisit 11x (official site)
2. 

   AICaller.io

   AI outbound calling platform that places human-sounding phone calls for lead qualification, meeting booking and data gathering, via web or API.

   Automation and agentsMarketing and SEOAudio and voice
   Free trialVisit AICaller.io (official site)
3. 

   DRING

   AI agents that answer and make calls, and reply on WhatsApp, web chat and email, with a shared inbox for handover.

   Automation and agentsChat assistantsAudio and voice
   Contact salesVisit DRING (official site)
4. 

   Harmony.ai

   Voice AI agents for revenue teams that answer inbound calls, dial leads, qualify them and book meetings, billed by the minute.

   Automation and agentsAudio and voiceMarketing and SEO
   PaidVisit Harmony.ai (official site)
5. 

   Replify

   Replify is an AI receptionist and sales agent that answers calls, texts, emails and chats and runs outbound campaigns for gyms and multi-location businesses.

   Automation and agentsChat assistantsMarketing and SEO
   PaidVisit Replify (official site)
6. 

   Tring AI

   Chatbots and voice bots that answer customer questions, qualify leads and book appointments for support and sales teams.

   Automation and agentsMarketing and SEOAudio and voice
   FreemiumVisit Tring AI (official site)

Apten FAQ

Sources & verification

Facts on this page come from the official sources below, each with the date we read it. Written by Debuly; the vendor did not review this page.

Image credits

• Logo: from apten.ai · fetched 24 Oct 2026 · Vendor trademark, used only to identify the product; removed on request
• Cover: none collected yet, so a generated tile is shown.

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